VIP (Security Officer)

Hollywoodbets; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company in the entertainment sector seeks a VIP officer in Cape Town. This role involves ensuring safety and security, conducting patrols, and providing excellent guest service. Candidates must have security experience and PSIRA registration, making this position crucial in maintaining a safe environment for guests and staff.

Qualifications

• Must be registered with PSIRA.
• Previous security experience is required.

Responsibilities

• Monitor surveillance equipment and conduct perimeter patrols.
• Ensure safety procedures are followed during branch operations.
• Assist with guest services to create a positive experience.

Skills

Security Awareness

Guest Service

Patrolling

Education

Registered with PSIRA

Job description

Job Location : Western Cape, Cape Town
Deadline : July 18, 2025

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The successful candidate will be responsible for creating and maintaining a safe environment for people. This includes securing premises by monitoring surveillance equipment or patrolling activities. VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

You Bring :

• Registered with PSIRA
• Previous Security Experience

A Bonus to Have :

• Valid driver’s license

What You’ll Do for the Brand :

• VIPs must be present 15 minutes before the branch opens.
• The Branch Manager / Senior Team Leader will open the branch in the presence of the VIP Officer.
• Conduct perimeter patrols before the branch opens.
• Check around the premises for suspicious movements before opening.
• Remain vigilant and alert of surroundings before opening/closing.
• Conduct a floor walk once the branch is open to ensure order.
• Complete all observation checks before the Branch Manager / Senior Team Leader proceeds with their checks.
• During opening and closing, position one VIP away from the entrance to observe colleagues and potential dangers.
• Patrol inside and outside the branch, back areas, and parking areas.
• Ensure all radios are charged and report faulty equipment immediately.
• Charge batteries overnight for readiness.
• Maintain all safety equipment in good working condition.
• Carry panic buttons, radios, and earpieces for communication.
• Search all guests entering the branch with a scanner, including team members.
• Keep branch doors or gates closed at the searching zone.
• Male guests must be scanned by male VIP Officers; female guests by female VIP Officers.
• Search female bags with a stick; male guests are not allowed bags inside.
• Direct traffic and control vehicle and foot traffic flow.
• At close, minimize entry by sliding a door for security.
• Attend branch meetings as notified.
• Assist with stock receiving, alarm tests, and submit daily reports by 10:00 AM.

Guest Service :

• Make a positive first impression with greetings.
• Be friendly, helpful, polite, and courteous.
• Address guest complaints proactively and communicate feedback effectively.
• Create a guest-centric culture and promote "service with a smile".
• Respect guests and maintain a positive attitude.
• Wish departing guests well and invite them to return.

Compliance :

• Wear full Amadoda uniform with name badge before shift (black shoes, socks, white vet).
• Scan all entering persons, including staff.
• Observe guests leaving and ensure they have all belongings.
• No bags or weapons allowed inside (except law enforcement).
• Under 18s are not permitted on premises.
• Contact colleagues and press panic button if dealing with difficult customers.
• No alcohol in non-licensed premises.
• No bets or use of payout machines while in uniform.

Code of Conduct :

• Remain professional: no sitting, lounging, phone use, or eating on duty.
• Report intoxication or abandonment of post.
• No sleeping or casual conversations during shifts.
• No tips accepted from guests.

Values :

• Promote Hollywood values actively.
• Lead by example and embody these values.

Other :

• Report absenteeism 2 hours before shift.
• Work flexible hours and independently.
• Maintain physical fitness as per job requirements.