Villa Manager

eXtraordinary Talent Solutions; Stellenbosch Local Municipality; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company is seeking a Manager of Hospitality Portfolio in Stellenbosch. This role focuses on financial management, increasing guest bookings, and ensuring high-quality guest experiences. Responsibilities include managing budgets, developing team performance, and maintaining strong relationships with guests and service providers.

Qualifications

• Proven experience in hospitality management.
• Strong financial acumen and ability to prepare and manage budgets.
• Excellent communication and interpersonal skills.

Responsibilities

• Review financials, manage budgets, and increase bookings.
• Ensure guest communication and manage social media & PR.
• Develop corporate market relationships and manage property maintenance.

Skills

Budget Management

Guest Communication

Team Development

Relationship Management

Social Media Management

Job description

MANAGER OF HOSPITALITY PORTFOLIO

FINANCIAL

• Review past financials to identify areas for improvement.
• Prepare and manage budgets for the villas, wine events and functions.
• Increase the bookings (new and repeat) through agent engagement. Organise and host site visits.
• Link the villa guests to the winery.
• Review GP and prepare a monthly report of guest profitability, so we can establish which guests to focus on.
  
  

CUSTOMERS: Multi-generational families and corporate teams

• Ensure clear guest communication, prior to, during and post stay for accommodation, functions and wine sales.
• Manage the social & digital media and PR, aligned to the Brand identity. Review quarterly with the business owners.
• Develop the corporate market and focus on family's life celebration journeys.
• Develop repeat business through relationships with guests, to encourage multiple stays.
• Develop the relationship with selected Online Travel Agencies and top 5 agencies.
• Implement and refine crafted experiences as designed by the business owners.
  
  

RESOURCES

• Develop the villa team, including recruiting, training and implementing discipline to ensure high performance is consistent.
• Manage a black book of service providers, including chefs, event co-ordinators etc.
• Manage the team of selected agents, including wedding planners.
• Manage trade exchanges so that the cost/value is balanced and makes business sense.
  
  

PROCESSES

• Manage the maintenance/upgrading of the property, in agreement with the owners.
• Manage the processes to ensure consistent service that offers crafted experiences that optimise the guest stay.
• Develop and manage the daily, weekly and monthly quality checklists.
• Arrange online shopping and review costs after each guest check-out.