Villa Manager

Extra Solutions; Stellenbosch; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A hospitality management company in Stellenbosch seeks a Manager of Hospitality Portfolio to enhance guest experiences and manage financials. The successful candidate will oversee budgeting, develop strong relationships with guests and agencies, and ensure consistent quality service delivery. This role emphasizes team development and strategic planning for events and accommodation bookings.

Qualifications

• Experience in hospitality and event management.
• Strong interpersonal and communication skills.
• Ability to manage budgets effectively.

Responsibilities

• Review financials and prepare budgets for hospitality services.
• Ensure communication and manage relationships with guests.
• Oversee team training and performance management.

Skills

Budget management

Guest relationship management

Social media management

Team development

Job description

MANAGER OF HOSPITALITY PORTFOLIO

FINANCIAL

• Review past financials to identify areas for improvement.
• Prepare and manage budgets for the villas, wine events, and functions.
• Increase bookings (new and repeat) through agent engagement. Organise and host site visits.
• Link villa guests to the winery.
• Review GP and prepare a monthly report on guest profitability to focus efforts on the most valuable guests.

CUSTOMERS: Multi-generational families and corporate teams

• Ensure clear communication with guests before, during, and after their stay regarding accommodation, functions, and wine sales.
• Manage social & digital media and PR, aligned with the brand identity. Review quarterly with business owners.
• Develop the corporate market and focus on family celebration journeys.
• Foster repeat business through strong relationships with guests to encourage multiple stays.
• Build relationships with selected Online Travel Agencies and top 5 agencies.
• Implement and refine crafted experiences as designed by the business owners.

RESOURCES

• Develop the villa team, including recruiting, training, and implementing discipline to ensure high performance.
• Manage a network of service providers, including chefs, event coordinators, etc.
• Manage the team of selected agents, including wedding planners.
• Manage trade exchanges to balance cost and value, ensuring business viability.

PROCESSES

• Manage property maintenance and upgrades in agreement with owners.
• Ensure consistent service delivery that offers crafted experiences to optimize guest stays.
• Develop and manage daily, weekly, and monthly quality checklists.
• Coordinate online shopping and review costs after each guest checkout.