Vice President - Healthcare Operations Management (Clinical Data Abstraction)

EQ Plus; Cape Town; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

A global services company is looking for a senior leader in Cape Town to drive excellence in healthcare operations. This position emphasizes service delivery, operational efficiency, and team management. Ideal candidates have at least 10 years of experience in healthcare operations management. The role offers an opportunity to create significant value in a fast-paced, data-driven environment.

Qualifications

• Minimum 10 years of experience in healthcare operations management.
• Experience managing large contact centers and client relationships.
• Demonstrated ability to manage and develop high-performing teams.

Responsibilities

• Lead operational transitions with minimal impact on service delivery.
• Drive operational efficiency, cost optimisation, and performance improvements.
• Build and mentor high-performing teams.

Skills

Analytical skills

Decision-making

Interpersonal skills

Team management

Education

Graduate qualification

Postgraduate qualifications

Job description

Overview

An established and innovative global services company is seeking a senior leader to drive excellence in healthcare operations within a fast-paced, data-driven environment. The role focuses on ensuring seamless service delivery, optimising operational efficiency, and managing high-performing teams to deliver exceptional results in clinical data abstraction and healthcare process management. The successful candidate will be responsible for strategic process improvement, customer satisfaction, and people management across large-scale operations.

Responsibilities

• Lead operational transitions with minimal impact on service delivery and ensure process stabilisation
• Drive operational efficiency, cost optimisation, and performance improvements across teams
• Partner with cross-functional teams to identify transformation opportunities and deliver measurable value
• Ensure SLA adherence and maintain high levels of client satisfaction
• Build and mentor high-performing teams, focusing on employee engagement, development, and retention
• Support leadership in business development initiatives and process improvement strategies
• Monitor financial performance, including revenue, gross margin, and operational KPIs

Qualifications

• Graduate qualification required; postgraduate qualifications advantageous
• Minimum 10 years of experience in healthcare operations management within a BPO or similar environment, preferably at a senior leadership level
• Proven experience managing large contact centers and client relationships
• Strong analytical, decision-making, and prioritisation skills
• Excellent communication and interpersonal skills
• Demonstrated ability to manage and develop high-performing teams