Vice President - Cape Town - Surgo PTY Ltd

Surgo PTY Ltd; Cape Town; On-site; ZAR 600 000 - 1 000 000; Full time

Job summary

An established industry player is seeking a Vice President to lead operational excellence initiatives in Cape Town. This role requires a strategic thinker with extensive experience in business process outsourcing and a proven track record in team management and leadership. You will be responsible for developing and executing plans that align with the company's objectives, driving process improvements, and implementing cost optimization initiatives. The ideal candidate will possess exceptional communication skills and the ability to inspire teams while fostering a culture of continuous improvement. If you are passionate about operational excellence and ready to make a significant impact, this opportunity is for you.

Benefits

Medical Aid

Pension Fund

Performance-Based Bonus

Qualifications

• Minimum 13 years' experience, preferably in business process outsourcing.
• Strong leadership and project management skills required.

Responsibilities

• Develop and execute strategic plans for operational excellence.
• Lead a team to drive performance improvements and foster continuous improvement.

Skills

Team Management

Leadership Skills

Project Management

Communication Skills

Data Analytics

Customer Service Focus

Adaptability

Problem Solving

Tools

Microsoft Office

Job description

Vice President - Cape Town - Surgo PTY Ltd

The Operational Excellence Lead will be responsible for developing and executing a strategic plan to achieve operational excellence in alignment with the company's goals and objectives.

Key Responsibilities:

1. Develop and execute a strategic plan for operational excellence, aligning with business goals and objectives.
2. Bring life insurance domain expertise to drive process improvements.
3. Identify and implement cost optimization initiatives and best practices across the value chain.
4. Lead and mentor a team of operational excellence professionals to drive performance improvements.
5. Foster a culture of continuous improvement and operational excellence throughout the organization.
6. Participate in all deals to provide strategic inputs on the overall operational structure.
7. Provide insight into financials and ways to improve them.
8. Guide on standardizing core project management deliverables across the board.
9. Collaborate with functional leaders to implement operational improvements and drive productivity gains.
10. Utilize data analytics to identify trends, root causes, and opportunities for improvement.
11. Communicate effectively with stakeholders to gain buy-in and support for operational excellence initiatives.

Requirements:

1. Minimum 13 years' work experience, preferably from a business process outsourcing background.
2. Previous international experience is required.
3. Possesses necessary knowledge of business concepts to effectively perform the job.
4. Should have managed teams for at least 3 years.
5. Excellent team management and leadership skills, with the ability to inspire and motivate team members to achieve their full potential.
6. Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results within established timelines.
7. Exceptional communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
8. Demonstrated ability to operate with minimal supervision and take initiative to drive initiatives forward.
9. English language proficiency is required.
10. Should be familiar with Microsoft Office applications.
11. Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
12. Effectively balances quality, timeliness, and productivity standards.
13. Result-oriented.
14. Adaptable.
15. Listening and comprehension skills.
16. Questioning and reasoning skills.
17. Customer service focus and telephone etiquette.
18. Ability to multitask, prioritize, and manage daily work activities.

Working Hours: USA hours between 14:00 pm and 03:00 am, Monday to Sunday rotational schedule.

Compensation: Market-related salary depending on experience.

Benefits: Medical aid, pension fund, and performance-based bonus.