Vendor Alliance Manager (Product Manager)

Affirmative Portfolios; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player seeks a dynamic individual to drive sales and enhance relationships in the luxury travel sector. This role involves generating sales while ensuring high standards of customer service through exceptional itineraries. You will collaborate closely with agents, maintain booking accuracy, and stay updated on product offerings. If you have a passion for travel, wildlife, and sustainability, this opportunity allows you to make a meaningful impact in a vibrant environment, fostering unforgettable experiences for guests and agents alike.

Qualifications

• 4-5 Jahre Erfahrung auf einer höheren Ebene im inbound Reisebereich.
• Erfahrung im Umgang mit Kundenbeziehungen und Produktentwicklung.

Responsibilities

• Aufbau und Pflege von Beziehungen zu Reiseagenten und deren Lieferanten.
• Aktualisierung von Buchungsinformationen und Teilnahme an Schulungen.

Skills

Kommunikationsfähigkeiten

Beziehungsaufbau

Aufmerksamkeit für Details

Education

Matric-Zertifikat mit Mathematik

Tertiär-Zertifikat in Reise & Tourismus

Tools

Microsoft Office

TourPlan

WISH

Job description

Primary Purpose: To generate and grow sales whilst maintaining required GP%, great relationships in the privately guided agent division and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations. To secure, cost and present product to the agent / guest accurately, efficiently, and timeously by creating inspirational luxury travel.

Location: This position is based in Cape Town.

Detailed Responsibilities:

1. Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
2. Continuous communication and excellent service delivery to agents at all times.
3. Build relationships with agents based on trust and support, knowing their business trends and guests' needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
4. Keep Agents' booking information updated in the ARM (likes / dislikes – booking habits etc.).
5. Keep updated with all Wilderness and 3rd party product (AP), as well as technology updates.
6. Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
7. Liaise with RARA if rates, accommodation, transit points and activities are not loaded or correctly linked on the WW.
8. Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
9. Keep apprised of company policies, procedures and system updates.

CANDIDATE PROFILE:

Qualification:

1. Matric certificate – with maths (minimum standard grade or above).
2. Tertiary certificate in Travel & Tourism / hospitality.

Experience:

1. 4-5 years' experience at a senior level.
2. Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
3. Computer literate (Microsoft Office, email, Internet).
4. Proven English literacy.
5. Working knowledge of TourPlan and WISH or similar booking / operating system.
6. Great product knowledge on Southern & East Africa (Tanzania & Kenya).
7. Personal or educational travel experience required.
8. Excellent attention to detail.

Skills:

1. Excellent communication skills both written and oral, in English.
2. The ability to build relationships with the Private guided Agents and their preferred suppliers.

Interests:

A passion for wildlife and a commitment to sustainability and conservation.

Apply for this position with us on WhatsApp.