Venda Speaking Customer Service Advisor

Surgo PTY Ltd; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Sandton is seeking a Venda Speaking Customer Service Advisor. This role involves assisting customers with inquiries, ensuring quality service delivery while adhering to company policies. Candidates should have at least 12 months of inbound call center experience and must be fluent in Venda, with strong MS Office skills.

Qualifications

• Fluent in Venda (Read, Write, Speak).
• Proficient in MS Office Suite applications.
• Clear Criminal Record.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the in-house operating system.

Skills

Disabilities Legislation

Business Process

Healthcare

Insurance

MS Office

Administration

Research

Email

Customer Service

Business English

Education

Passed Grade 12

Job description

Our client based in Sandton is seeking a Venda Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. The role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial, or administration industry, with knowledge of relevant legislative environment (highly desirable)

Requirements:

• Passed Grade 12
• Fluent in Venda (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

Key responsibilities may include, but are not limited to:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Maintain productivity levels and meet quality standards
• Perform daily administrative functions and accurately capture information in CRM systems
• Adhere to company policies and practices
• Review and action cases
• Monitor Average Handling Time and ensure SLA adherence
• Maintain customer quality standards
• Ensure compliance with business processes, legislation, and SOPs
• Communicate effectively at all organizational levels
• Be solution-driven with strong problem-solving skills
• Work independently, take initiative, and operate confidently in a dynamic environment
• Demonstrate flexibility, adaptability, and teamwork skills
• Prioritize workload effectively with good organizational skills

Salary and working hours:

• Salary: R9000
• Monday to Friday, 08:00 to 17:00

Office Location: Sandton

Additional Information: Surgo (Pty) Ltd is committed to Employment Equity and diversity. We encourage applications from people with disabilities and diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, your application was likely unsuccessful. Your CV will be stored for future opportunities unless you request otherwise via email.

Required Skills:

Disabilities Legislation, Business Process, Healthcare, Salary, LTD, Insurance, MS Office, Administration, Research, Email, Customer Service, Business English