Vehicle Buyer -

Bluespec Holdings; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A vehicle service company in Durban is looking for a customer service representative. The role involves achieving profit targets through negotiations and providing world-class service. You will interact empathetically with clients and ensure adherence to company policies. Ideal candidates should have strong communication skills and a background in customer service.

Responsibilities

• Contribute to profit targets and negotiate on pricing.
• Ensure world-class customer service at all interfaces.
• Adhere to all company policies and procedures.

Job description

Responsibilities

• Contribute to the achievement of profit targets. Follow up with client when deal is accepted, negotiate on pricing. Ensure understanding of the latest market trends to assist in pricing of vehicles.
• Ensure appointments are made
• Continuously follow up with dealers, sales, and dealer agents to ensure that lead is actioned.
• Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
• Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams
• 2. Ensure world class customer service at all customer interfaces. Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
• Ensure that clients are dealt with in an empathetic, professional, and respectful way.
• Ensure appointments are made and vehicles are evaluated and negotiate for the best prices.
• Effective, efficient, and timeous communication via email / phone.
• Creating a new feedback procedure for clients or improving upon the existing model.
• Respond to clients within company standard TAT (24 hours) on all platforms.
• Ad-hoc functions such as processing customer accounts, filing documents.
• 3. Adhere to all company policies and procedures. Ensure that all processes are followed, and documentation is in accordance with Company Policies.
• Accuracy of documentation is critical and not negotiable.
• Complying with any and all reasonable instructions and requests from Management.
• Report any deviations and suspicious activities to management immediately.