VDI Stack Monitoring Specialist (Senior)
Join our dynamic team as a VDI Stack Monitoring Specialist and drive excellence in managing and optimizing virtual desktop infrastructures.
Leverage your expertise in Azure and VMware technologies to ensure seamless operation, proactive monitoring, and innovative improvements of our global VDI platforms.
Collaborate with international teams to enhance service delivery and operational stability while tackling complex challenges in a fast-paced environment.
Position Info:
Essential Skills & Requirements:
- Experience in VMWare Horizon Cloud, preferably Next Gen
- Knowledge of VMWare Workspace ONE Access and Unified Endpoint Management
- Knowledge of Microsoft Intune
- Scripting experience (PowerShell, Python, etc.)
- Experience with VMWare Intelligence and Freestyle
- Experience operating Windows Servers (version >)
- Experience troubleshooting and patch management for Windows 10 / 11 OS
- Experience with Active Directory and GPO
- Experience with monitoring tools (Aternity, SCOM, Azure, Nagios, Dynatrace, etc.)
- Understanding of ITIL processes (Incident, Change, Problem management)
- Ability to plan and execute maintenance and lifecycle tasks
- Experience resolving incident and problem tickets
Advantageous Skills & Requirements:
- Experience with cloud providers like Microsoft Azure and AWS
- Operation and maintenance of VDI technologies (Microsoft and VMware Horizon)
- Knowledge of automated problem remediation and machine learning for data analytics
- Understanding of REST API technology
Qualifications / Experience:
- University degree in computer science or related field, or equivalent
- 5+ years of operations experience with Citrix VDI and app stack
- Supporting Windows desktops, servers, and Terminal Server
- Experience with software packaging, imaging, and hardware/software lifecycle management
Role and Responsibilities:
- Maintain and operate global Digital Workspace infrastructure for virtual devices
- Ensure smooth operation of VDI platforms and improve operational excellence
- Collaborate with international teams, vendors, and stakeholders
- Prioritize security and work on platform stability and availability
- Integrate new features and automate platform operations
Main Functions:
- Standardize and operate enterprise VDI infrastructure
- Plan and execute maintenance, improve stability, and automate operations
- Configure and maintain virtual apps, desktops, and server components
- Implement security measures and work with application monitoring tools