UX WriterConversation Designer

Praekurement (Pty) Ltd; Johannesburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An innovative company is seeking a talented UX Writer / Conversation Designer to enhance user engagement through clear and compelling language. This role involves crafting user-centered copy and collaborating with diverse teams to create intuitive digital experiences. You will be instrumental in shaping how users interact with technology across various industries, ensuring that every conversation feels natural and valuable. Join a dynamic and multicultural environment that values creativity and collaboration, while offering opportunities for professional growth and a flexible working policy. If you're passionate about user experience and effective communication, this is the perfect opportunity for you.

Benefits

Comprehensive training program

Regular performance reviews

Flexible working policy

Competitive salary and benefits

Supportive work environment

Qualifications

• Proven experience in UX writing or conversation design with a strong portfolio.
• Ability to write clear, concise, and engaging copy for various audiences.

Responsibilities

• Design and write user-centered copy for digital products and conversational interfaces.
• Collaborate with cross-functional teams to ensure a delightful user experience.

Skills

UX Writing

Conversation Design

User Research

Communication Skills

Problem-solving

Adaptability

Education

3 years of experience in UX writing or conversation design

Tools

InVision

Balsamiq

Axure

Sketch

Job description

UX WRITER / CONVERSATION DESIGNER

ABOUT HELM

Helm is a customer experience innovation company that turns complex human realities into simple experiences for Africa's biggest brands.

AFRICA'S CX INNOVATION EXPERTS

Helm has spent the last two decades creating best-across-class intelligent solutions that have solved CX challenges for the likes of DStv, Capitec, MTN, Absa, and Telkom, as well as international pizza giants Dr. Oetker.

HALF A BILLION USERS AND COUNTING

Over the years, Helm has helped its clients connect, converse with, and convert over 500 million users across multiple markets, channels, and languages.

TECHNOLOGY AT THE HEART

With a suite of automation products and a studio of experience design experts, Helm has become the leading CX innovation company for brands in emerging markets.

www.helm.africa

ABOUT THE ROLE

At Helm, we believe that great experiences start with great language. We're looking for a UX Writer / Conversation Designer who can shape how users engage with our clients' products and services, designing clear, helpful, and human conversations, copy, and content that guides, supports, and delights.

You’ll be part of a collaborative multidisciplinary team that works across industries, channels, and languages. From financial services to entertainment, you’ll help define how people interact with technology in ways that feel natural and valuable. This role is ideal for someone who’s as comfortable thinking strategically about user journeys as they are crafting the perfect microcopy or chatbot conversation flow. You’ll report to the Conversation Design Lead and work alongside design leads, product managers, and engineers to deliver work that is both impactful and valuable.

RESPONSIBILITIES

1. Craft compelling and clear user experiences: Design and write user-centered copy for digital products, services, and conversational interfaces.
2. Collaborate with cross-functional teams: Work closely with designers, product managers, and engineers to ensure a consistent and delightful user experience.
3. Develop user flows and conversation scripts: Create engaging and effective dialogues that guide users through complex tasks and interactions.
4. Conduct user research and testing: Gather insights to inform and validate design decisions.
5. Stay up to date on industry trends: Maintain a strong understanding of UX writing and conversation design best practices.

REQUIREMENTS

1. Proven experience: 3 years of experience in UX writing or conversation design with a portfolio showcasing your work.
2. Strong writing and communication skills: Ability to write clear, concise, and engaging copy that adapts to different contexts and audiences.
3. User-centric mindset: A deep understanding of user needs and motivations with a passion for creating intuitive and enjoyable experiences.
4. Collaborative spirit: Ability to work effectively in a team environment and build strong relationships with stakeholders and cross-functional team members.
5. Proficiency in design tools: Familiarity with wireframing, prototyping, and user testing tools.
6. Problem-solving skills: Ability to identify and address user pain points and design challenges.
7. Adaptability: Ability to work independently and manage multiple projects in a fast-paced environment.
8. Growth mindset: A commitment to continuous learning and professional development.

WHAT HELM OFFERS YOU

1. Hybrid remote position within a fast-paced and dynamic multicultural environment.
2. Great leadership with passionate, talented colleagues.
3. A collaborative and supportive work environment.
4. Comprehensive training program, regular performance reviews to facilitate growth, and access to development opportunities.
5. Competitive salary and benefits.
6. Flexible working policy outlining a 4.5-day work week (with Friday afternoons off) and allowances for remote working.

If you’re keen to join our team and meet the criteria above, we’d love to chat! Please click on Apply for this job above to submit your application.

If you have any questions about this position, please reach out to us at.

Helm is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment; however, preference will be given to previously disadvantaged groups in terms of the company’s Employment Equity plan.

Required Experience: Manager

Key Skills: CSS, InVision, Balsamiq, HTML5, Information Architecture, UX, Usability, Wireframing, UI, Axure, Responsive Web Design, Sketch

Employment Type: Full-Time

Experience: years

Vacancy: 1