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UX Researcher I

LexisNexis South Africa Shared Services (Pty) Ltd Company

Cape Town

On-site

ZAR 400,000 - 600,000

Full time

Yesterday
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Job summary

A leading tech firm seeks a UX Researcher with strong research methods and skills in both qualitative and quantitative analysis. The role involves collaborating with teams to uncover insights while providing user-centric design recommendations. The ideal candidate will drive impactful research and contribute towards strategic goals while enjoying a balanced work environment with comprehensive benefits.

Benefits

Medical Aid
Retirement Plan inclusive of Risk Benefits
Flexible working hours
Shared parental leave
Study assistance
Sabbaticals
Modern family benefits including adoption and surrogacy

Qualifications

  • Experience in UX Research or relevant placement experience.
  • Understanding of various UX research contexts (remote / in person).
  • Demonstrable UX research methods experience.

Responsibilities

  • Organise and execute user research aligned with business objectives.
  • Observe users, formulate use cases, and provide insights for design.
  • Combine data findings into coherent messages to inform strategic decisions.

Skills

Qualitative analysis
Quantitative analysis
Usability testing
Interviews
Surveys

Education

Experience in UX Research
B2B or professional services background

Tools

Qualtrics
SurveyMonkey

Job description

We're looking for a UX Researcher with a strong foundation of core research methods and growing skills in both qualitative and quantitative analysis. You'll partner with cross-functional teams to uncover valuable insights, co-lead problem exploration, and contribute to workshops and strategic. Candidates should be able to identify and apply research frameworks, navigate basic research operations and are familiar with tools like Qualtrics, SurveyMonkey or similar, and bring a drive to grow while contributing to inclusive, impactful user research.

Responsibilities

  • Developing the ability to organise and execute research
  • Working with stakeholders to understand research questions ensures that the research is aligned with business needs and objectives.
  • Exploring data from analytics packages, customer insight or other sources to understand context of research work
  • Combine different types of data into coherent findings and make recommendations
  • Observing users and formulating relevant use cases helps in ensuring that the product design meets user expectations and requirements.
  • Using data to focus research efforts and confirm key metrics to drive strategic decisions.

Requirements

  • Experience in UX Research or early career candidates with good placement experience in human factors
  • Have experience working with a subset of UX research methods, such as usability testing, interviews, surveys, card sorting, workshops, and more
  • Have a demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated / moderated).
  • Have B2B or professional services background

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

  • Medical Aid
  • Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
  • Modern family benefits, including adoption and surrogacy

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

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