Utility Manager

Excellerate; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in the utilities sector seeks a Key Accounts and Operations Manager to oversee client engagements, enforce operational procedures, and enhance efficiency. The ideal candidate will have over 10 years of experience in utilities management and strong leadership capabilities. This role involves building relationships with clients and stakeholders, ensuring service delivery, and identifying business opportunities for growth.

Qualifications

• Over 10 years of utilities management experience.
• Experience in team management.

Responsibilities

• Manage client engagements and ensure SLA compliance.
• Develop and enforce SOPs for clients.
• Identify new business opportunities.

Skills

Communication

Leadership

Negotiation

Organizational Skills

Adaptability

Education

Matric and tertiary qualifications

Tools

Computer Literacy

Job description

Main purpose / objective of the position:
Perform a management and support function in the Utilities department for Utilities Managers, ensuring smooth, efficient, and effective operations and processes.

Role Objectives / Responsibilities:

Key Accounts Manager:

• Organize, schedule, track, and manage client engagements and required outputs to ensure SLA compliance.
• Build and maintain relationships with clients, property management, facilities management, and other key stakeholders to ensure exceptional service delivery.
• Manage account performance through reports and statistics.
• Monitor SLA outputs and address aged issues or work orders.

Operations Manager:

• Develop and enforce standard operating procedures (SOPs) for each client, ensuring compliance by all role-players.
• Prepare, document, and secure approval for billing protocols for each property and portfolio.
• Ensure billing protocol adherence by meter reading service providers.
• Create POPIA-compliant document control and storage systems.
• Continuously improve business processes.
• Identify, initiate, and implement projects to enhance operational efficiency.
• Use analysis outcomes to proactively improve processes and reporting.
• Identify system errors or opportunities for optimization and collaborate with IT/service providers for timely resolution with minimal disruption.

Business Development:

• Identify new business opportunities, including cross-selling and upselling.

People Management:

• Assist team members in analyzing and interpreting data.
• Train staff on systems and processes.

Experience / Education:

• Over 10 years of utilities management experience.
• Matric and tertiary qualifications.
• Experience in team management.

Knowledge Required:

• Strong aptitude for figures and energy management.
• Knowledge of relevant legislation and regulations related to municipal and government supply and services.
• Industry-specific knowledge relevant to the role.
• Computer literacy.
• Negotiation and organizational skills.

Competencies Required:

• Excellent communication skills.
• Ability to deliver results and meet customer expectations.
• Leadership and management capabilities.
• Adaptability and task management skills.
• Deadline orientation.
• Personal mastery and emotional intelligence.
• Sound decision-making skills.

Internal Stakeholders: Team, management, colleagues, internal stakeholders.
External Stakeholders: Clients, meter reading service providers, property management, and facilities management teams.