User Experience Designer

Letsema Johannesburg, Gauteng, South Africa

User Experience Designer

The Customer Experience (CX) Consultant is responsible for designing, implementing, and optimising customer experience strategies to enhance satisfaction, loyalty, and retention.

This role involves analysing customer journeys, leveraging data insights, and collaborating across teams to ensure a seamless, engaging, and consistent experience across all touchpoints.

SKILLS REQUIREMENTS:

1. Customer Experience Expertise: Deep understanding of CX principles, customer journey mapping, and touchpoint optimisation. Experience with designing and implementing CX strategies that enhance brand loyalty, satisfaction, and retention.
2. Analytical Skills: Strong analytical skills to assess and improve the customer experience through data-driven insights. Familiarity with various research methodologies, such as surveys, interviews, focus groups, and usability testing, to capture customer needs and preferences.
3. Digital Tools: Familiarity with digital tools and platforms that enhance customer interactions, such as CRM systems, marketing automation, and CX analytics software. Understanding of digital transformation processes and how technology can support seamless customer experiences.
4. Collaboration: Ability to work with development teams to integrate customer experience strategies into technology platforms.
5. Strategic Thinking and Innovation: Strong problem-solving skills to address complex customer challenges and innovate new solutions. Ability to think long-term and align CX initiatives with business goals and technological trends.
6. Data Analysis and Insights: Proficiency in data analysis to interpret customer feedback, behavioral trends, and performance metrics. Ability to translate data into actionable insights that improve the customer journey and business outcomes.
7. Communication: Excellent communication skills to work with various stakeholders, including clients, technical teams, and leadership. Ability to simplify complex concepts for non-technical audiences while ensuring alignment with broader business strategies.
8. Adaptability and Versatility: Experience working across different industries and customer segments to tailor CX strategies. Flexibility to adjust approaches depending on the evolving needs of the business and clients.

Qualifications:

1. Bachelor's degree or equivalent in Human Computer Interaction (HCI), Design, or a related field of study.
2. 2+ years' of experience in design.
3. Proficient in visual design and wireframing tools.

Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Design, Art / Creative, and Information Technology

Industries:

Business Consulting and Services