User Assistant Technician- Second Line

Spinnaker Software; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic company is seeking an IT Assistant who will provide excellent customer service and support for retail software. The ideal candidate will have an IT qualification and 3 years of experience, ready to assist clients with various technical queries while working in a vibrant environment.

Qualifications

• 3 years experience in an IT support environment.
• Experience with hardware and retail software support.

Responsibilities

• Provide retail software and IT assistance to clients.
• Assist Arch System users with day-to-day calls/queries.

Skills

Investigative Skills

Customer Service

Education

IT Qualification

Job description

Are you able to provide our customers with excellent IT assistance? Then you are the person we are looking for!

Our ideal applicant will be providing clients with retail software and IT assistance.

This is an energetic and positive environment that will allow you to grow.

You will be assisting all Arch System users with calls/queries that are logged on a day-to-day basis within SLA. The calls and queries would range from Hardware, Arch Retail Software, and 3rd Party queries (Eft, Airtime, Loyalty, etc.).

Your investigative skills will come in handy when dealing with more complex calls/queries and escalate calls that you aren't able to resolve.

Your IT qualification, along with 3 years of experience in a similar environment, will help you progress to the next stage!

Don't delay, join the Spinnaker team today!