User Assistant Technician- Second Line

Are you able to provide our customers with excellent IT assistance? Then you are the person we are looking for!

Our ideal applicant will be providing clients with retail software and IT assistance.

This is an energetic and positive environment that will allow you to grow.

Responsibilities:

1. Assisting all Arch System users with calls/queries that are logged on a day-to-day basis within SLA.
2. Handling calls and queries related to Hardware, Arch Retail Software, and 3rd Party queries (Eft, Airtime, Loyalty, etc.).
3. Utilizing investigative skills to resolve complex calls/queries and escalating those that cannot be resolved.

Qualifications:

1. IT qualification.
2. 3 years of experience in a similar environment.

Don't delay, join the Spinnaker team today!