User Assistance Technicians- Second Line

Arch Retail Solutions; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic software firm in Durban is seeking a support specialist to assist Arch users with in-house developed retail software. The role emphasizes hardware and software support, requiring strong problem-solving skills in a high-paced environment. Join a company that values work-life balance and employee input for success.

Benefits

Good work-life balance

Transparent work environment

Qualifications

• Ability to provide hardware and software support.
• Experience with EFT, retail software, loyalty programmes.
• Strong problem-solving skills under pressure.

Responsibilities

• Support Arch users with retail software and hardware.
• Assist with various applications including EFT and loyalty programmes.

Job description

Overview

You will be part of a diverse team where everyone works together to achieve one goal, a Happy Arch User. The role offers an excellent career growth plan with multiple success stories testament to this. Being part of the Spinnaker team requires you to be able to work under pressure in our very high paced energetic, positive environment.

You will be providing Arch user support to our in house developed Retail Software Arch. This may include but not limited to Hardware and Software support. (EFT, Retail software support, Loyalty programmes, Estore and much more)

Responsibilities

• Provide Arch user support to the in-house developed Retail Software Arch, including but not limited to hardware and software support (EFT, Retail software support, Loyalty programmes, Estore, and more).

Benefits

Spinnaker Benefits: A good work-life balance is very important at Spinnaker Software. We understand that what you put in is what you get out. Happy employees = Happy Arch Users. We have a transparent environment and everyone’s opinion matter. We huddle up, discuss it, vote on it, make it happen. Remember you are responsible for your own actions – Both Success and Failures.

If the above sounds good to you, don’t delay, apply today.