USA Medical Billing Collections - EST hours (Remote)

ISTA Personnel Solutions; Johannesburg; Remote; ZAR 250,000 - 350,000; Full time

Job summary

ISTA Personnel Solutions is seeking an experienced Medical Billing Collections specialist to work remotely in a dynamic environment. This role involves managing collections for U.S. healthcare insurances, requiring strong communication skills, detailed knowledge of billing processes, and the ability to work independently. Candidates must have a suitable internet setup and power backup to ensure uninterrupted service.

Qualifications

• Strong work ethic.
• Fast learner with excellent problem-solving abilities.

Responsibilities

• Follow up with patients to collect payments and resolve billing inquiries.
• Review claims and work with insurance providers on issues.
• Maintain accurate census data and handle Medicaid billing.

Skills

Exceptional English communication skills

Customer Service

Problem-solving

Tools

MS Office (Word)

Outlook

Job description

ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.A Medical Billing Company. We are looking for an experienced Medical Billing Collections specialist, specifically handling U.S. healthcare insurances such as Medicare, Medicaid, etc.

To excel in this role, a strong understanding of US healthcare, billing terms, and processes is essential. As a customer-facing position, it also demands professionalism and empathy in all patient interactions.

PLEASE NOTE THE FOLLOWING :

• Working Hours: This role requires you to work EST hours, Mon - Fri, from 9am to 6pm EST time (15h00 to 24h00 South African time - subject to change depending on daylight savings and operational requirements)
• Work Environment: This is a remote role for South African Citizens only.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities :

1. Patient Payment Collection – Follow up with patients to collect payments, establish payment plans, and resolve billing inquiries.
2. Claims Review and Billing – Review EOBs, identify errors, and work with insurance providers to resolve claim issues.
3. Verification of Benefits – Confirm and validate patient eligibility and coverage details with insurance providers.
4. Census Management – Maintain accurate and up-to-date census data to track patient admissions and discharges.
5. Medicaid Processing – Handle Medicaid billing, submissions, and follow-ups to ensure compliance and timely reimbursement.
6. Cash Posting – Accurately post and reconcile patient payments and insurance remittances.
7. Billing – Prepare and submit billing statements to insurance providers, ensuring compliance with billing guidelines.
8. Claims Tracking – Monitor the status of submitted claims and follow up with insurance providers on denials or discrepancies.
9. Aging Analysis – Analyze and manage aging reports to identify overdue accounts and implement follow-up strategies.
10. Bank Reconciliation – Reconcile daily financial transactions and resolve discrepancies between payments and records.
11. Back Office Support – Save and manage documents received from third parties to ensure proper record-keeping and compliance.
12. System Management – Use billing systems to update records, track payments, and document interactions.
13. AR Reduction – Focus on lowering Accounts Receivable (AR) by meeting collection targets and analyzing aging reports.
14. Metrics and Compliance – Meet client-defined benchmarks and ensure compliance with HIPAA regulations.
15. Client Communication – Provide regular updates on collection progress and discuss performance metrics with the client.
16. Problem Resolution – Escalate complex issues and suggest improvements to enhance collection efficiency.

Requirements

What we are looking for in a candidate :

• Exceptional English communication skills (comprehension, fluency, etc.);
• Customer Service with a collections background;
• Skilled in MS Office (Word) and Outlook;
• Strong work ethic;
• A fast learner;
• Excellent problem-solving abilities.

If you are not contacted within 14 working days, please consider your application unsuccessful.