Upgrade Technician

Spinnaker Software; Western Cape; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is seeking an Upgrade Technician to enhance their Customer Support Department. This role involves upgrading software and systems for retail clients during after-hours, ensuring seamless operations without downtime. Ideal candidates should possess strong problem-solving skills and attention to detail, with at least A+ and N+ certifications. Recent graduates with theoretical knowledge are also welcome to apply. Join this dynamic team and contribute to delivering exceptional service in a fast-paced environment.

Qualifications

• Experience in software upgrades, preferably in retail or FMCG.
• Recent graduates with theoretical knowledge are encouraged to apply.

Responsibilities

• Upgrade software/systems for retail clients after-hours.
• Work 4 x 10-hour shifts ensuring no downtime for clients.

Skills

Problem-solving

Attention to detail

Initiative

Education

A+ Certification

N+ Certification

Recent Graduate

Tools

MS SQL

Job description

Here is an opportunity for an Upgrade Technician to join our Customer Support Department.

We're looking for an Upgrade Technician who will be responsible for upgrading software/systems for our retail clients after-hours. The successful candidate will work 4 x 10-hour shifts per week. The typical working hours for this position are between 16:00 pm and 2:00 am, ensuring our clients experience no downtime during their trading hours. To be successful in this role, you need to have a keen eye for detail. You will be challenged from time to time and will rely on your ability to problem-solve and use initiative.

If you're a recent graduate, we'll be happy to consider your application based on theoretical experience only. It's our preference for you to have at the very least an A+ and N+ certificate.

It will be advantageous if you have previously worked with software upgrades in a retail or FMCG environment and if you know the basics of MS SQL. Please note that this position is based at our Head Office in Parklands.