Universal Banker (Level 1)

Standard Bank Group; Rustenburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services provider seeks a banking assistant in Rustenburg to support Personal, Prestige, and Private Banking clients with inquiries and account activities. The role involves resolving client questions efficiently while meeting banking standards and regulatory requirements. Suitable candidates will have at least a Matric and NQF Level 5 qualification, along with experience in banking environments.

Qualifications

• Matric and NQF Level 5 qualification essential.
• 1-2 years relevant experience in banking required.
• Experience in branch banking or contact centres preferred.

Responsibilities

• Assist clients with banking inquiries and account activities.
• Ensure one-call resolution for client demands.
• Align service with product standards and legislative requirements.

Skills

Client Acceptance & Review

Banking Processes & Procedures

Generating Ideas

Providing Insights

Exploring Possibilities

Adopting Practical Approaches

Education

Matric

NQF Level 5 (FAIS Aligned Qualification)

Job description

Job Location : North West, Rustenburg Deadline : July 03, 2025

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Job Description

Assist Personal, Prestige, and Private Banking clients with banking inquiries, including product questions and account activities such as opening accounts, obtaining statements, and debit order information. Ensure accurate assessment of client demands to provide efficient, one-call resolution that aligns with client experience, product standards, and legislative requirements (e.g., FAIS).

Qualifications

Minimum Qualifications

• Matric
• NQF Level 5 (FAIS Aligned Qualification)

Experience

• Branch Operations
• 1-2 years relevant FAIS qualification and experience
• Experience in branch banking or contact centre environments with a good understanding of bank processes, policies, and products

Additional Information

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Banking Processes & Procedures
• Client Acceptance & Review