Universal Banker (Level 1)

Standard Bank Group; Malmesbury; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading banking institution seeks a results-driven Universal Banker to drive sales growth and provide exceptional customer service. The successful candidate will leverage their experience in banking to support Personal Prestige and Private Banking clients with banking operations and advisory services. This full-time position requires a strong focus on sales targets and delivering client satisfaction.

Qualifications

• 3-5 years experience in banking or financial services.
• Strong sales background with proven success in cross-selling.
• Solid foundation in banking practices and regulatory compliance.

Responsibilities

• Drive sales growth and develop effective sales strategies.
• Provide exceptional customer service and handle client inquiries.
• Manage banking transactions and maintain client relationships.

Skills

Sales Experience

Customer Service

Financial Acumen

Relationship Management

Presentation Skills

Education

Matric

National Certificate in Banking (NQF5)

Job description

We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. They will handle demand from Personal Prestige and Private Banking clients for banking matters, ranging from product questions to client account activities (e.g., opening relevant accounts, statements, debit order information), while forming an accurate assessment of that demand to act on it efficiently, delivering what matters to the client within product and legislative (e.g., FAIS) parameters.

Qualifications :

Essential Qualifications :

• Matric
• National Certificate in Banking (NQF5 FAIS-recognized qualification or above) demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services in line with regulatory requirements.

Required Experience :

• 3-5 years experience in banking or financial services with a focus on FAIS qualifications and financial advisory roles.
• Proven and strong sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
• Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
• In-depth knowledge of banking operations, including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Additional Information :

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Processes & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

Remote Work : Employment Type : Full-time

Key Skills

Sales Experience, Presentation Skills, Financial Services, Customer Service, Financial Acumen, Fraud, Math, Banking, Upselling, Cash Handling, Relationship Management

Experience : 3-5 years

Vacancy : 1