Universal Banker (Level 1)

Standard Bank Group; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

Un leader financier africain recherche un professionnel pour gérer les demandes des clients dans les secteurs bancaire personnel, prestige et privé. Le candidat idéal devra posséder 3-4 ans d'expérience en vente et service, avec une formation de niveau NQF 5. Ce rôle exige une bonne compréhension de l'environnement bancaire et un engagement à livrer un service à première vue, agrémenté de compétences en développement et stratégie.

Qualifications

• 3-4 ans d'expérience en vente et service à la clientèle.
• Expérience dans un environnement de banque ou de centre d'appels.
• Compréhension solide des processus bancaires.

Responsibilities

• Prendre en charge la demande des clients en matière de produits bancaires.
• Assurer le traitement des questions liées aux comptes clients.
• Offrir une expérience client conforme aux exigences législatives.

Skills

Developing Expertise

Embracing Change

Establishing Rapport

Education

NQF Level 5

Tools

Banking Process & Procedures

Application & Submission Verification

Customer Understanding & Product Knowledge

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.

Qualifications

Minimum Qualification:

• NQF Level 5 (FAIS aligned)
  
  

Experience Required

• Client Coverage
• Personal and Private Banking
• 3-4 years sales and service experience. If no FAIS experience, would then need to operate under supervision
• Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products
  
  

Additional Information

Behavioural Competencies:

• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport
• Examining Information
  
  

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing