Universal Banker (Level 1)

Findojobs South Africa; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading banking institution in Gauteng is seeking a professional to handle demand from Personal, Prestige, and Private Banking clients for various banking matters. The ideal candidate has 3-4 years of sales and service experience, along with an understanding of bank processes. Strong client coverage and personal banking skills are essential. Join a dynamic team dedicated to impactful client service and innovation in banking.

Qualifications

• 3-4 years sales and service experience; if lacking FAIS experience, operate under supervision.
• Experience in branch banking or contact centre.

Responsibilities

• Handle demand from clients for banking matters.
• Ensure accurate assessment and understanding of client demands.

Skills

Client Coverage

Personal and Private Banking

Sales and service experience

Understanding of bank processes

Education

NQF Level 5 (FAIS aligned)

Job description

Job Description

Handle demand from Personal, Prestige, and Private Banking clients for banking matters, including product inquiries and client account activities (e.g., opening accounts, statements, debit orders). Ensure accurate assessment and understanding of client demands to provide a seamless, one-touch service that aligns with client experience, product standards, and legislative requirements (e.g., FAIS).

Qualifications

Minimum Qualification: NQF Level 5 (FAIS aligned)

Experience Required:

• Client Coverage
• Personal and Private Banking
• 3-4 years sales and service experience; if lacking FAIS experience, operate under supervision
• Experience in branch banking or contact centre with good understanding of bank processes, policies, and products

Additional Information

Behavioural Competencies:

• Checking Things
• Developing Expertise
• Developing Strategies
• Embracing Change
• Establishing Rapport

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Processes & Procedures
• Client Acceptance & Review
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing

Careers

Are you passionate about Africa's potential? Driven to succeed? Join Standard Bank Group, where over 50,000 dedicated individuals work towards Africa's growth. We value our people and strive to create an environment where you can bring your whole self, pursue your dreams, and shape a brighter future for Africa. If you're ready to turn passion into impact, join our dynamic team.