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Universal Advisor

Findojobs South Africa

South Africa

On-site

ZAR 50,000 - 200,000

Full time

4 days ago
Be an early applicant

Job description

Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channels (eChannels and Self Service) while adhering to policies and processes.

  • Connect with our customers by living up to our brand promise of "how we can help you" at all times.
  • Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
  • Always conduct themselves in an ethical manner.
  • Adhere to the TCF (Treating Customers Fairly) principles in all that you do.
  • Identify and sell/cross-sell products aligned to customer needs.
  • Maximize channel optimization opportunities aligned to customer needs.
  • Ensure activities support cost containment and reduction.
  • Optimize every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions.
  • Fulfill transactions above the benchmark set and provide an exceptional customer experience.
  • Demonstrate behavior in support of the organizational values.
  • Take accountability for own performance, personal, and career development.
  • Improve knowledge and competencies by completing role-specific training as per eCareers.
  • Contribute to the overall effectiveness and success of the team.
  • Maintain the ability to adapt to ever-changing business and customer needs.

Job Details

Note that applications will not be accepted on or after the following date. Kindly submit applications before the closing date indicated below.

23 / 07 / 25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information voluntarily. The Bank will keep this information confidential unless required by law to disclose it to other parties.

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