Universal Advisor

FirstRand Bank Limited; Randburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences by providing tailored solutions and directing clients to appropriate channels. This role emphasizes ethical conduct and adherence to company policies while maximizing customer interactions through effective communication. The ideal candidate will thrive in a dynamic environment, focusing on customer satisfaction and contributing to team success. Join this forward-thinking organization and play a vital role in delivering exceptional service that aligns with customer needs and expectations.

Qualifications

• Strong customer service skills with a focus on ethical conduct.
• Ability to communicate effectively and provide tailored solutions.

Responsibilities

• Provide exceptional customer experience by addressing needs and expectations.
• Identify and cross-sell products aligned to customer needs.

Skills

Customer Service

Communication Skills

Sales Skills

Problem-Solving

Ethical Conduct

Job description

To provide a positive customer experience by being helpful and sensitive to customer needs and expectations, and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
• Identify and sell/cross-sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfill transactions above the benchmark set and provide an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Take accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for the role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever-changing business and customer needs.

Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.

15 / 11 / 24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.