Universal Advisor

firstrand; Ladismith; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join a leading bank in South Africa as a customer service representative, where you'll be vital in delivering exceptional customer experiences. Your role will include providing helpful solutions, optimizing customer interactions, and adhering to best practices. If you're passionate about customer service, this is your opportunity to make an impact in a supportive environment.

Qualifications

• Experience in customer service roles preferred.
• Ability to adhere to policies and deliver ethical solutions.
• Willingness to participate in role-specific training.

Responsibilities

• Provide positive customer experiences and solutions.
• Maximise product sales based on customer needs.
• Adhere to TCF principles and support organisational values.

Skills

Customer Communication

Problem Solving

Customer Service

Accountability

Adaptability

Job description

Time left to apply: End Date: June 22, 2025 (3 days left to apply)

Job requisition id: R33856

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

• Connect with our customers by living up to our brand promise of "how we can help you" at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
• Identify and sell/cross-sell products aligned to customer needs.
• Maximise channel optimisation opportunities aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing role-specific training as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever-changing business and customer needs.

Job Details

Note: Applications will not be accepted on or after the date below. Kindly submit applications before the closing date.

Closing date: 22/06/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information voluntarily. This information will be kept confidential unless required by law.

Introduce Yourself

Introduce yourself to our recruiters. We will contact you if there's a suitable role.

If you have queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers with a range of services including insurance, savings, investment products, and digital solutions. Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World (Brand Finance Banking 500 2023). Join us to build an exciting and rewarding career and make a meaningful difference in people's lives.