Universal Advisor

firstrand; Hluhluwe; On-site; ZAR 150,000 - 250,000; Full time

Job summary

Join a leading financial institution as a customer service representative and contribute to delivering exceptional customer experiences. This role involves guiding customers through product solutions and promoting digital channels while adhering to company values. Ideal for candidates who thrive in dynamic environments and are committed to personal growth and customer satisfaction.

Qualifications

• Experience in customer service environments.
• Ability to understand and respond to customer needs effectively.
• Adherence to ethical and procedural guidelines.

Responsibilities

• Provide positive customer experiences and helpful solutions.
• Identify and sell products based on customer needs.
• Comply with procedures and contribute to team success.

Skills

Customer Service

Sales

Communication

Job description

Time left to apply: End Date: July 1, 2025 (4 days left to apply)

Job requisition id: R35465

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, expectations, and providing product solutions, including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Key Responsibilities

1. Connect with our customers by living up to our brand promise of "how we can help you" at all times.
2. Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
3. Always conduct themselves in an ethical manner.
4. Adhere to the TCF (Treating Customer Fairly) principles in all that you do.
5. Identify and sell/cross-sell products aligned to customer needs.
6. Maximise channel optimisation opportunities aligned to customer needs.
7. Ensure activities support cost containment and reduction.
8. Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
9. Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions.
10. Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
11. Demonstrate behaviour in support of the organisational values.
12. Take accountability for own performance, personal and career development.
13. Improve knowledge and competencies by completing role-specific training as per eCareers.
14. Contribute to the overall effectiveness and success of the team.
15. Maintain the ability to adapt to ever-changing business and customer needs.

Job Details

Note: Applications will not be accepted on or after 01/07/2025. Please submit applications before this date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can voluntarily disclose disability information, which will be kept confidential unless required by law.