Underwriting Administrator: SLS: Sanlam Risk & Savings: Bellville

Sanlam Limited; Bellville; On-site; ZAR 180,000 - 220,000; Full time

Job summary

A leading financial services group seeks a candidate for a medical underwriting role, requiring effective telephonic communication and medical knowledge. Successful applicants will manage client interactions to support underwriting processes effectively and ensure accurate data handling. Join a recognized organization dedicated to employee growth and a diverse workplace.

Qualifications

• Grade 12 with Biology / Life Science as an advantage.
• Diploma or Certificate in Nursing or related qualification preferred.
• 2 years of call centre experience; 1 year in medical/underwriting is advantageous.

Responsibilities

• Conduct telephonic interviews for health verification.
• Log claims placements accurately for underwriting.
• Provide explanations for medical terminology as needed.

Skills

Medical knowledge

Communication in English and Afrikaans

Client support

Education

Grade 12 with Biology / Life Science

Diploma or Certificate in Nursing / Biotechnology

Job description

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Location:

Bellville, Western Cape, ZA

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

Sanlam Risk and Savings (SRS), which is one of the businesses within SLS, offers risk and savings solutions to various segments within the market.

• Apply medical knowledge to accurately create and log Astute Life and Claims Placements on behalf of Underwriters
• Handle underwriting help-desk progress and tele-interview call queries (inbound).
• Conduct telephonic interviews with clients in English and Afrikaans to verify health statement information (outbound).
• Ensure accurate recording and capturing client responses.
• Provide clear explanations of basic medical terminology when requested by clients.
• Identify potential medical risks or behaviours.
• Manage mailbox correspondence effectively to support underwriting processes.
• Handle queries via telephone, email or WhatsApp.
• Demonstrate flexibility and a willingness to be multi-skilled, contributing to other areas of the business as needed.
• Complete ad hoc tasks as required.

Please note: the environment necessitates overtime in peak periods. The number of overtime hours depends on the business need in terms of the volumes received.

What will make you successful in this role?

Qualifications:

• Grade 12 with Biology / Life Science as a subject will be an advantage.
• Diploma or Certificate in Nursing / Biotechnology or similar qualification will be an advantage.

Experience:

• At least 2 years’ experience in an inbound/outbound call centre environment.
• 1-year experience within a medical/underwriting environment will be an advantage.

Knowledge:

• Knowledge of Life Assurance and/or Financial Services industry.
• Knowledge of medical terminology.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing independently

Collaborates - Contributing independently

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Due Date: 27/06/2025

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.