Underwriter Ii : Personal Lines

Hr Options; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated Underwriter with a strong background in personal underwriting and compliance. This role involves maintaining high underwriting standards, preparing business quotes, and providing exceptional client service. You will collaborate with the sales team to acquire and retain profitable business while ensuring all documentation is accurate and compliant. Join a dynamic team that values continuous improvement and operational excellence, and contribute to enhancing service delivery standards in a supportive environment.

Qualifications

• Minimum of four years personal underwriting experience.
• Experience with regulatory compliance and client service.

Responsibilities

• Maintain underwriting standards and provide quality client service.
• Prepare quotes and underwrite according to standards and policies.
• Resolve escalated customer queries and complaints.

Skills

Personal Underwriting

Client Service

Regulatory Compliance

Negotiation

Education

Short-Term Insurance NQF 5 certification

Regulatory Exam Level 1

Tools

Cardinal System

Job description

Short-Term Insurance NQF 5 certification

Regulatory Exam Level 1

Minimum of four years personal underwriting experience

DOFA confirmation from FSB

Cardinal system experience (advantageous)

Key Responsibilities

• Maintain underwriting standards and provide quality client service, including issuing policies, renewals, and endorsements on the C System
• Prepare new business quotes and underwrite according to standards, policies, and procedures
• Support sales team in acquiring and retaining profitable business
• Handle administration and written communication, ensuring accuracy and proper authorization of documentation
• Resolve queries as per company standards and negotiate renewal terms
• Complete renewal reviews on time and calculate retentions
• Monitor survey requirements and correct unprofitable policies
• Check policies before dispatch and communicate with clients regarding queries or additional covers
• Maintain all work electronically

Service Delivery

• Ensure compliance with policies, procedures, and standards to maintain service quality
• Resolve escalated customer queries and complaints, providing feedback
• Develop routines aligned with operational plans to meet service delivery goals
• Participate in creating new standards and procedures to enhance service

People Practices and Continuous Improvement

• Align behaviour with organisational culture and values
• Share knowledge and collaborate with the underwriting team
• Identify and suggest process improvements for organisational effectiveness