Underwriter & Claims Manager

SDC Group (Pty) Ltd; Sandton; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive professional to drive growth in their Short-term Insurance department. This role involves managing existing client portfolios, providing exceptional service, and ensuring compliance with industry standards. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a detail-oriented mindset. You'll be responsible for underwriting, claims management, and fostering client relationships. Join a dynamic team where your contributions will significantly impact the company's success and your professional growth.

Qualifications

• 3-5 years experience in Underwriting and Claims Processing in Financial Services.
• Proficiency in MS Office and strong problem-solving skills required.

Responsibilities

• Manage client portfolios and ensure compliance with company policies.
• Oversee claims processes and maintain strong client relationships.

Skills

Problem-solving skills

Communication skills

Negotiation skills

Detail-oriented

Organizational skills

Project management

Innovative thinking

Education

Grade 12 / Matric / Equivalent

Certificate / Diploma in Short-term Insurance NQF L4

Tools

MS Office (Word and Excel)

Job description

POSITION SUMMARY / JOB PURPOSE

To actively pursue the growth of the Company by maintaining the existing book of business and writing new business for the Short-term Insurance department. The position will also oversee and manage the department and report directly to the General Manager.

MINIMUM REQUIREMENTS

Education

Grade 12 / Matric / Equivalent

Certificate / Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)

Certification / License

RE 5 (requirement to obtain within 2 years of DOFA)

Work Experience

3 - 5 years Underwriting and Claims Processing Financial Services related experience

KNOWLEDGE, SKILLS & ABILITIES

• Maintain and manage department systems and procedures
• Proficiency in MS Office (MS Word and MS Excel in particular)
• Excellent problem-solving skills
• Ability to manage multiple projects
• Innovative thinker
• Excellent verbal and written communication skills
• Experienced negotiation skills
• Eagerness to learn and grow with the department
• Comply with honesty, integrity and good standing requirements
• Detail-oriented and highly organized

JOB DUTIES

Underwriting (Amendments & Renewals)

• Provide suitable advice and intermediary services to clients
• Pro-actively manage the client portfolio, ensuring continuity and compliance with the mandate and Company and Industry policies, procedures, and requirements
• Review policy needs of existing clients, making suitable recommendations based on the needs identified
• Obtain and provide quotes to existing clients
• Send through amendments to insurers or, where applicable, do it directly on the online systems
• Keep clients informed at all times on the progress of their interaction with you and the company

Compliance & Reporting

• Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping
• Provide weekly and monthly reports to management

Market the “firm”

• Promote all the available services offered by the Company

Client Relationship Management

• Engage with clients to identify their needs and source suitable insurance products
• Develop strong client relationships to retain business

Claims

• Send through insurer claim forms to clients
• Manage claims process for clients from registering the claim, doing follow-up calls and emails to insurers, to providing the client with regular feedback until the claim is finalized
• Assist with supporting documentation

Teamwork & Leadership

• Provide guidance to new business and claims assistants
• Review standard documentation and templates, make recommendations to the HOD and assist with implementation thereof

Key Performance Indicators

• Claims ratios on portfolio managed
• New Business
• Retention ratio
• Renewals

Underwriting

• Identify and develop profitable business opportunities
• Obtain and provide quotes to prospective clients
• Provide suitable advice and intermediary services to clients
• Keep clients informed at all times on the progress of their interaction with you and the company
• Ability to work with private individuals and top management of commercial/corporate companies