Underwriter & Claims Manager

Sdc Group (Pty) Ltd; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated professional to drive growth in their Short-term Insurance department. This role involves managing existing client relationships, overseeing underwriting and claims processes, and ensuring compliance with industry standards. The ideal candidate will possess strong problem-solving and communication skills, along with a keen attention to detail. Join a dynamic team where your contributions will directly impact the company's success and client satisfaction. If you're eager to grow in a supportive environment, this opportunity is perfect for you.

Qualifications

• 3-5 years experience in Underwriting and Claims Processing.
• Must obtain RE 5 certification within 2 years of DOFA.

Responsibilities

• Manage client portfolio and ensure compliance with policies.
• Provide advice and intermediary services to clients.
• Oversee claims process from registration to finalization.

Skills

Problem-solving skills

Communication skills

Negotiation skills

Proficiency in MS Office

Detail-oriented

Project management

Education

Grade 12 / Matric / Equivalent

Certificate / Diploma in Short-term Insurance NQF L4

Job description

POSITION SUMMARY / JOB PURPOSE

To actively pursue the growth of the Company by maintaining the existing book of business and writing new business for the Short-term Insurance department.

The position will also oversee and manage the department and report directly to the General Manager.

MINIMUM REQUIREMENTS

1. Education: Grade 12 / Matric / Equivalent; Certificate / Diploma in Short-term Insurance NQF L4 (Requirement to obtain within 2 years of DOFA)
2. Certification / License: RE 5 (requirement to obtain within 2 years of DOFA)
3. Work Experience: 3 - 5 years Underwriting and Claims Processing; Financial Services related experience

KNOWLEDGE, SKILLS & ABILITIES

• Maintain and manage department systems and procedures
• Proficiency in MS Office (MS Word and MS Excel in particular)
• Excellent problem-solving skills
• Ability to manage multiple projects
• Innovative thinker
• Excellent verbal and written communication skills
• Experienced negotiation skills
• Eagerness to learn and grow with the department
• Comply with honesty, integrity and good standing requirements
• Detail-oriented and highly organized

JOB DUTIES

Underwriting (Amendments & Renewals)

• Provide suitable advice and intermediary services to clients
• Pro-actively manage the client portfolio, ensuring continuity and compliance with the mandate and Company and Industry policies, procedures, and requirements
• Review policy needs of existing clients, making suitable recommendations based on the needs identified
• Obtain and provide quotes to existing clients
• Send through amendments to insurers or, where applicable, do it directly on the online systems
• Keep clients informed at all times on the progress of their interaction with you and the company

Compliance & Reporting

• Maintain best practice standards and comply with all present and future statutory and regulatory requirements for the Financial Services Industry including record keeping
• Provide weekly and monthly reports to management
• Market the "firm"
• Promote all the available services offered by the Company

Client Relationship Management

• Engage with clients to identify their needs and source suitable insurance products
• Develop strong client relationships to retain business

Claims

• Send through insurer claim forms to clients
• Manage claims process from registration to finalization, including follow-ups and providing feedback

Teamwork & Leadership

• Provide guidance to new business and claims assistants
• Review standard documentation and templates, make recommendations, and assist with implementation

Key Performance Indicators

• Claims ratios on portfolio managed
• New Business retention ratio
• Renewals

Additional Responsibilities

• Identify and develop profitable business opportunities
• Work with private individuals and top management of corporate companies