Underwriter

CXP are now part of the Huntswood Group; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A customer service company is seeking experienced advisors to evaluate credit applications and investigate fraud. The ideal candidate should possess strong leadership and communication skills. This high-impact role demands an analytical mindset and the ability to work effectively in a dynamic environment while delivering exceptional service.

Qualifications

• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills.
• Knowledge of relevant regulations and compliance requirements.

Responsibilities

• Evaluate credit applications for approval or decline.
• Investigate fraudulent activities and reach lending decisions.
• Manage end-to-end investigations of fraud claims.

Skills

Customer service experience

Leadership skills

Analytical mindset

Communication skills

Problem-solving skills

Tools

Customer service software

Job description

Job Overview:

We are looking for experienced, passionate advisors who can make a difference by helping our customers when they are at their most vulnerable and require support. It is never easy talking about debt, but you will create an atmosphere of compassion with your understanding and clear communication skills. You will have the ability to make a difference by not only delivering an excellent service for customers but also seeking the right customer outcome each time.

If this sounds like you, this is your chance to shine.

Responsibilities:

• Evaluate credit applications (through determining affordability, ability to repay, creditworthiness, and fraud risk) to approve or decline credit applications up to £25K.
• Accurately work customer screening alerts, identify target matches, clear false positives, and fully investigate fraudulent activity by analysing all available information including bureau data, contact details, bank account information, and identity documents to reach a lending decision.
• Follow existing fraud and credit policies/processes, actively seek out current vulnerabilities, and identify new ways of detecting and mitigating fraud in our systems.
• Manage end-to-end investigations of fraud claims, communicating with internal and external stakeholders via phone and email to reach final outcomes.
• Build and maintain effective relationships across the business, specifically with Consumer Finance, Credit Risk Analytics, Customer Operations, and Collections.

The Ideal Candidate will:

This is a high-impact role in a fast-growing business. The ideal candidate would have:

• Proven experience in a customer service or support role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• An analytical mindset with the ability to use data for decision-making.
• Problem-solving and conflict resolution skills.
• Knowledge of customer service software and tools.
• Strong organizational and time management abilities.
• The ability to work effectively in a fast-paced, dynamic environment.
• Familiarity with relevant regulations and compliance requirements.

Strong written and verbal communication skills are essential — ability to explain complex information simply and clearly.

Required Skills:

• A strong understanding of FCA regulation.
• Experience managing a caseload and assessing cases for approval in a fast-paced environment.
• Experience within the secured lending sector.
• Experience in Underwriting 2nd Charge or BTL mortgage applications.
• CeMAP qualification (desirable, not essential).

• Salary to be discussed at the interview stage.
• UK hours and rotational shifts.

Core Behaviors:

Employees at Huntswood, a ResultCX company, demonstrate:

A Winning Mindset

Bring your “A” game — passion is contagious! Work every day like it’s your first day on the job.

Strive for greater — stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and empower all employees — our employees are the heart of our success.

Do the right thing — be empathetic and respectful to everyone always. Act with integrity, even if no one is watching.

Deliver WOW!

Own it — take personal responsibility for getting things done, find a way.

Deliver unbelievable service — create “WOW” moments for your customers every time.