Ultrasound Field Engineer

GE Precision Healthcare; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading healthcare technology provider in Johannesburg is seeking an Ultrasound Field Engineer responsible for servicing and repairing ultrasound equipment. The ideal candidate should have a relevant diploma, possess strong technical skills, and be able to work independently. Key responsibilities include troubleshooting, maintaining customer satisfaction, and managing service logs. This role is essential for ensuring high standards of service within the organization.

Qualifications

• Experience in Field Services; ultrasound expertise is a plus.
• Ability to work independently with minimal supervision.
• Knowledge of specific modalities or multiple modalities.

Responsibilities

• Perform advanced troubleshooting, installation, maintenance, and repair on equipment.
• Interface daily with doctors and technicians regarding equipment issues.
• Ensure customer satisfaction by maintaining regular communication.

Skills

Strong technical and analytical skills

Fluent in English

Strong customer service skills

Effective communication skills

Excellent organizational skills

Education

National Diploma, B-Tech Degree or equivalent qualification

Tools

Technical Documentation

Test Equipment

Windows

Linux

UNIX

Job description

Job Description Summary

As an Ultrasound Field Engineer, you will be responsible for meeting the daily service repair needs of customer equipment and driving customer satisfaction through Service Excellence. You will develop and maintain strong interpersonal relationships with customer representatives.

Responsibilities

• Perform advanced troubleshooting, installation, maintenance, and repair on designated equipment.
• Interface daily with doctors and technicians regarding equipment status issues.
• Ensure customer satisfaction by maintaining regular communication, resolving issues, and following up appropriately.
• Maintain accurate customer service logs and internal service records promptly.
• Properly maintain and calibrate tools and test equipment.
• Identify sales opportunities, communicate with the account team, and support business growth in the assigned area.
• Collaborate with the local team to deliver efficient and cost-effective service.
• Manage warranty and PMS contract costs.
• Complete all administrative tasks on time, including FMI and PMS inspections documentation.
• Assist and mentor other Field Engineers in troubleshooting and technical repairs.
• Lead in complex and multifunctional rooms.
• Maintain compliance with ISO 9001 quality standards according to GE Service Quality Policy.

Required Qualifications

• National Diploma, B-Tech Degree, or equivalent qualification.
• Strong technical and analytical skills.
• Experience in Field Services; ultrasound expertise is a plus.
• Ability to work independently with minimal supervision.
• Knowledge of specific modalities or multiple modalities.
• Ability to promote growth and shared learning within teams.
• Fluent in English.
• Effective communication skills across diverse teams and communities.
• Excellent organizational skills.
• Strong customer service skills, tactfulness, and effectiveness in handling differing opinions.

Preferred Qualifications

• Ability to build positive relationships, manage conflicts, and foster networks inside and outside the organization.
• Continuous professional development and knowledge sharing using relevant technologies.
• Deliver high-quality, customer-focused outcomes, work methodically, take initiative, and lead tasks confidently.
• Perform well under pressure, maintain composure, embrace feedback, and balance work-life demands positively.
• Contribute to team cohesion, communicate openly, support colleagues, and uphold standards.
• Adapt to change, embrace new ideas, and pursue personal and professional growth.

LI-MT1

LI-Remote

Additional Information

Relocation Assistance Provided: No

Key Skills

Active Directory, Technical Documentation, Windows, On-Site Support, Test Equipment, Linux, Internet, Preventive Maintenance, Technical Assistance, Troubleshooting, Problem Resolution, Setup, Hardware, Technical Support, UNIX

Employment Type: Full-Time

Experience: years

Vacancy: 1