UK Country Operations Leader

UNLIMITED; Durban; Hybrid; ZAR 2,606,000 - 3,910,000; Full time

Job summary

UNLIMITED seeks a Head of Country Operations for the UK market to drive operational excellence across campaigns. You will lead a cross-functional team, partner with finance, marketing and customer success, and translate strategy into actionable plans with clear KPIs.

The role emphasizes process optimization, performance management, enablement, and collaboration to maximize revenue and foster a high-performance culture.

Qualifications

• Bachelor's degree or higher in business-related field; master’s preferred.
• Experience in sales/customer service operations and optimization.
• Strong analytical skills and data-driven decision making.
• Ability to lead cross-functional teams and drive performance.

Responsibilities

• Lead strategy and planning for the UK market with senior leadership.
• Translate strategy into actionable plans, goals, and metrics.
• Collaborate with finance, marketing and customer success for alignment.
• Streamline processes from lead gen to deal closure to improve efficiency.
• Develop and maintain tools and systems to support processes.
• Define and monitor KPIs and provide regular reporting to leadership.
• Deliver training and enablement programs for reps and teams.
• Foster collaboration across functions to execute integrated campaigns.
• Provide insights from data analyses to drive decisions.
• Recruit, mentor, and develop a high-performing operations team.

Skills

Self-Management

Leadership

Strategic Thinking

Influence

Financial & Analytical Acumen

Problem Solving

Communication

Adaptability & Innovation

Education

Bachelor's degree in business administration, sales, marketing, or a related field (master's degree preferred)

Tools

CRM systems (Salesforce)

Automation tools

Job description

UNLIMITED seeks a Head of Country Operations for the UK market to drive operational excellence across campaigns. You will lead a cross-functional team, partner with finance, marketing and customer success, and translate strategy into actionable plans with clear KPIs.

The role emphasizes process optimization, performance management, enablement, and collaboration to maximize revenue and foster a high-performance culture.