Remuneration
R18 000 – R22 000 + Incentive + Provident fund (depending on experience and current proof of salary)
Purpose Of The Job
An established and fast-paced Tyre & Automotive Service Centre is seeking a motivated and energetic Sales Trainee to join its team. This opportunity is ideal for a passionate individual looking to build a career in automotive sales, customer service, and business development. The successful candidate will receive hands‑on training in all aspects of tyre sales, vehicle servicing, customer relations, quotations, and business development within the automotive aftermarket industry.
The function of this position is to achieves maximum sales profitability, growth and account penetration within an assigned Territory and/or market segment by effectively selling the company’s products and/or related services. Personally, contacts and secures new business accounts/customers.
Key Responsibilities
Reaching Various Targets and KPI’s as Set by Management
- Reaching various targets and KPI’s as set by management
Sells Products and Services
- Visit companies i.e. with fleets, motor dealers, staff deals to sell products/services
- Advise Customers on product availability, costs, performance & options
- Advise Customer on correct requirement (e.g. tyre replacement as opposed to repair, correct size, application etc)
- Identify and offer new/further sales/service opportunities (e.g. rims, batteries, wipers, PG products/4x4VAP’s etc.)
- “Sell up” on specials
Build Customer Relations
- Visit current and new customers to follow up on service/resolve complaints/build and maintain relationships
- Identify and interpret Customer complaints/queries
- Resolve Customer queries/complaints
- After sales service
Administer Reports/Documents
- Interpret alignment reports (graphic and column)
- Explain reports to Customer (fault finding)
- Compare reports
- Generate and process Customer invoices
- Check invoices for correctness
- Generate TEC’s
- Process orders
- Generate quotations
Inspect/Test Product
- Check tyre condition by identifying reason/causes of defective tyres
- Check rim condition
Inspection of Vehicles
- Conduct a thorough inspection of the vehicle via company app
- Note any damages to the vehicle
- Note any valuables in the vehicle
Maintain High Level of Knowledge Regarding the Company and Our Services and Products
Willingness to Travel
- Willingness to travel to see account customers, to other stores and for training
Additional Duties
- Perform other job-related duties and responsibilities as requested
KPI Understanding and Reporting
- Understand KPI’s and present performance to management as required
Housekeeping
- Maintain high standards of housekeeping – own area as well as store overall
Communication
- Manage incoming calls and follow-up
The job holder is required to perform any duties over and above the outputs of the job which are at the reasonable request of a superior
Minimum Requirements
- Grade 12 / Matric
- Microsoft Excel
- Data entry software
- Microsoft Office
- Sage X3
- Diploma in Sales / Marketing
- Minimum 0-2years experience
- Preferred 2-5years experience
- Sales and Marketing
- Customer Driven
- English Language
- Administration and Management
- Intro to leadership
- Effectively communicate with clients via phone and in person
- Valid driver's licence compulsory
- Motor Industry experience Essential!
Skills / Behaviour
- Active Learning & Listening
- Critical Thinking
- Learning Strategies
- Mathematics
- Pro-Active
- Selling up
- Ability to trade
- Ability to motivate sales team
- Quick learner
- Able to think conceptually and attend to detailed aspects
- Resilience and Drive
- Problem Solving
- Integrity
- Trust and honesty in the handling of cash or finances
On the job training requirements
- Sales training program
- Product training
- Intro and advanced sales training
- Sales force effectiveness
- Other sales oriented external and internal training
Decision making
Strategic
- As required within the scope of the role
Operationally
- Trading i.e. Closing deals and profit decisions
- Day to day operations and trading decisions
Accountability
Own Area of Responsibility
- Accountable for all activities within area of responsibility
Planning
Annual
- Annual planning requirements as applicable
Monthly
- Business Plans
- Work schedules
Communication
- Requires telephone conversations
- Requires use of electronic mail
- Requires writing letters and memos
- Requires face-to-face discussions with individuals or teams
- Requires contact with others (face-to-face, by telephone, or otherwise)