Tsonga Speaking Customer Service Advisor

Surgo PTY Ltd; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une entreprise leader dans le domaine des services recherche un(e) conseiller(e) clientèle parlant Tsonga pour un poste basé à Sandton. Le candidat idéal doit avoir une solide expérience en centres d'appels, démontrer de fortes compétences en résolution de problèmes et posséder une bonne connaissance des applications MS Office. Le rôle implique de répondre aux demandes des clients et de fournir un service de premier ordre tout en maintenant les normes de qualité de l'entreprise.

Qualifications

• Expérience minimum de 12 mois en centre d'appels inbound.
• Expérience dans le secteur de la santé, des assurances ou de l'administration souhaitée.

Responsibilities

• Répondre aux demandes des clients et fournir des informations sur les produits et services.
• Identifier et résoudre les problèmes des clients en utilisant le système d'exploitation interne.

Skills

Customer Service

Problem Solving

Communication

MS Office

Education

Passed Grade 12

Job description

Job Description:

Our client based in Sandton is seeking Tsonga Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, delivering first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. The role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial, or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

• Passed Grade 12
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

Key responsibilities may include, but are not limited to:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader
• Maintain own productivity levels and meet quality standards
• Perform daily administrative functions and accurately capture required information into various CRM systems
• Adhere to and support company policies and practices
• Review and action cases promptly
• Monitor Average Handling Time in line with standards
• Follow work schedule / occupancy and monitor workflow
• Ensure adherence to SLA and complete cases within agreed SLA times
• Maintain customer quality according to set standards and business processes
• Ensure full compliance with business processes, legislation, and standard operating procedures
• Communicate effectively at all levels within the organization (verbal and written)
• Be solution-driven and demonstrate excellent problem-solving and accuracy skills
• Work independently as a self-starter, motivated and taking initiative
• Operate confidently in a dynamic environment
• Show flexibility and agility, adapting to different situations
• Operate effectively within a team environment
• Prioritize workload and deliverables with good organizational skills

Salary and Working Hours:

• Salary: R9000
• Monday to Friday, 08:00 to 17:00

Office Location:

Sandton, South Africa

Additional Information:

Surgo (Pty) Ltd is committed to employment equity and diversity. We encourage applications from people with disabilities and from diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, consider your application unsuccessful. Your CV will be kept on our database for future opportunities unless you request otherwise by emailing [e-mail].