Truck Parts Sales Man (POS25063)

Emporium Human Capital; Alberton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist customers with their orders and inquiries. This role involves selling and promoting a variety of products, including trailers and heavy-duty spares. You will be responsible for efficiently processing orders, handling customer queries, and ensuring smooth communication regarding delivery dates. The ideal candidate will thrive in a fast-paced environment, demonstrating strong customer service skills and attention to detail. If you are passionate about providing excellent service and enjoy working with customers, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on professionalism and ethics.
• Experience in sales order processing and handling customer queries.

Responsibilities

• Expedite e-mail and telephonic orders efficiently.
• Handle counter sales and maintain Syspro sales orders.

Skills

Customer Service

Sales Order Processing

Communication Skills

Invoicing

Tools

Syspro

Job description

To assist customers in a professional, prompt, and ethical manner and to sell and promote

the company's products including trailers, heavy duty spares, or commercial items.

KEY RESPONSIBILITIES

1. To effectively and efficiently expedite e-mail and telephonic orders.
2. To handle telephonic queries, quotations, and sales orders.
3. To handle counter sales and print Notices to Pick for the Dispatch department.
4. Follow up on back orders when parts are unavailable immediately and communicate delivery dates to customers.
5. Syspro sales order maintenance, ensuring only valid orders are captured in the system.
6. Processing and checking orders and following up with order acknowledgment.
7. Visiting customers (Distributors) during the month as required.
8. Process RMAs (Returns from customers).

ADDITIONAL AREAS OF RESPONSIBILITY

1. To do invoicing, customer service orders, and process back orders when required as a backup to the Invoicing Clerk.
2. Attend daily production meetings on a rotational basis to discuss spare parts issues.
3. Carry out all reasonable and lawful instructions given to you by your superiors.