Triton Express: Receptionist/Clerk

Triton Express (Pty) Ltd; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading logistics company in George is looking for a professional Receptionist to provide exceptional customer service and support various administrative tasks. The ideal candidate will have strong communication skills and attention to detail, ensuring a positive experience for clients and visitors. This role requires proficiency in MS Office and familiarity with logistics operations. Join a dynamic team dedicated to excellence and customer satisfaction.

Qualifications

• 1–2 years’ experience in reception and/or general clerical work.
• Fluent in both English and Afrikaans (verbal and written).

Responsibilities

• Answering incoming telephone calls and greeting clients.
• Preparing freight quotations and resolving freight queries.
• Monitoring stationery stock and assisting with administrative tasks.

Skills

Communication

Customer Service

Attention to Detail

Education

Grade 12 (Matric)

Tools

MS Word

Excel

Outlook

Freightware

Job description

Description

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.

Triton Express, based in George, is seeking a professional and detail-oriented Receptionist to join our dynamic team. As the first point of contact for our clients and visitors, you will play a key role in delivering exceptional customer service while supporting various administrative and operational processes.

Responsibilities

Providing a telephone service to clients and staff by…

• Answering in-coming telephone calls, responding, and redirecting as required
• Taking / delivering telephone messages timeously
• Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
• Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
• Sourcing telephone numbers and making outgoing calls as requested
  
  

Maintaining the reception area and receiving visitors by …

• Monitoring / reporting on the cleaning and presentation of the reception area
• Greeting customers, receiving parcels, etc and distributing
• Supervising correspondence collections by clients
• Providing information, directing clients, and responding to queries
  
  

Delivering client support services by…

• Conducting customer services level survey by making telephonic contact, questioning, and recording responses
• Preparing freight quotations by requesting and processing freightware data (A/c no., area (senders & receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printed quotation(s) to clients
• Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing, verification, determining status and communication with clients
• Reconciling customer statements against master lists and processing distribution thereof
• Liaise with clients as and when required
  
  

Administering operational procedures by…

• Maintaining / supplying driver stationery
• Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel); contacting and advising clients; communicating with branches viz misrouting; checking scanning details; updating master record information; recording bay schedules in master report; reviewing endorsed waybills viz claims and administering claims procedure
• Monitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status; marking-off on dispatch trip sheets; resolving queries and faxing waybills
• Preparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problem
  
  

Assisting with and monitoring delivery and collection procedures by…

• Responding to delivery / collection clears and resolving queries / problems as indicated
• Liaising with clients regarding delivery and collection information / data and instructions
• Establishing / verifying client and collection data
• Processing collection orders and generate collection registers
• Generating collection quotes and faxes to clients on request
• Confirming collections placed from other branches
  
  

Providing adhoc administrative assistance by…

• Recording / generating collection quotes, registers, and fax to clients on request
• Confirming collections placed from other branches
• Assisting with cheque collections through telephonic client enquiries
  
  

Processing freightware systems data (modified waybills) by …

• Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating waybill depot destination
• Verifying entered data and recording line-haul manifest
• Correcting scan manifesting (if necessary) by cross checking retained manifest to waybills awaiting reports
  
  

Processing proof of delivery documentation…

• Capturing POD’s in Freightware system, noting discrepancies to Branch Sales Manager
• Submitting endorsed POD’s to Branch Sales Manager
• Remitting POD’s to George office daily / monthly
  
  

Processing “cash on delivery” banking by…

• Receiving COD cash and preparing bank deposit documentation
• Receiving COD cheques and preparing bank deposit documentation
• Reporting bank deposits daily to Head Office
• Reporting daily current and dated outstanding COD’s to the Branch Manager
  
  

Providing administrative assistance by …

• Monitoring stationery stock (weekly) advising admin
• Supervisor each Friday of replenishment requirements and placing orders with Head Office
• Compiling monthly stationery reconciliation and submitting to Head Office
• Controlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol slips, and submitting to Head Office
• Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weekly km’s for McCarthy diesel’s fleet
• Undertaking all general filing and assisting with the copying of creditors’ invoices and orders
  
  

Requirements

REQUIREMENTS:

Minimum Requirements

• Grade 12 (Matric)
• 1–2 years’ experience in reception and/or general clerical work
  
  

Technical Skills

• Proficient in MS Word, Excel, Outlook (or similar email system)
• Familiarity with Freightware management system (or similar)
• Basic understanding of warehousing and store procedures
  
  

Communication & Interpersonal Skills

• Fluent in both English and Afrikaans (verbal and written)
• Strong verbal and written communication skills across all levels (internal and external)
• Excellent listening skills
• Team player with a collaborative attitude
  
  

Work Ethic & Attributes

• Ability to work under pressure and independently (unsupervised)
• Attention to detail with high levels of accuracy
• Good time management and ability to meet deadlines
• Self-motivated, reliable, and professional
• Always presentable and courteous
  
  

Additional Requirements

• Willingness to work overtime based on client and company needs
• Own reliable transport to and from work
  
  

Working Hours

• Monday to Friday: 07h00 – 17h00
• Overtime as and when required
  
  

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Western Cape