Triton Express : Receptionist

Plennegy Group; Cape Town; On-site; ZAR 15 000 - 30 000; Full time

Job summary

An established industry player is seeking a Receptionist to join their dynamic team in Cape Town. This role involves managing telephone communications, greeting clients, and providing exceptional customer service. You'll be responsible for maintaining the reception area, processing freight documentation, and assisting with administrative tasks. If you have 1-2 years of experience in a similar role and are proficient in MS Office, this is a fantastic opportunity to grow your career in a supportive environment. Join a company that values your contributions and offers a collaborative workplace where your skills will shine.

Qualifications

• 1-2 years of experience in reception or clerical roles.
• Proficiency in MS Office and familiarity with Freightware.

Responsibilities

• Answer incoming calls and greet clients, handling queries effectively.
• Maintain the reception area and assist visitors, ensuring a welcoming environment.
• Process freightware systems data and manage proof of delivery documentation.

Skills

Customer Service

Telephone Communication

Administrative Skills

Problem Solving

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Freightware

Job description

Job title: Triton Express: Receptionist

Job Location: Western Cape, Cape Town
Deadline: May 30, 2025

Responsibilities:

1. Providing a telephone service to clients and staff:

• Answering incoming calls, responding, and redirecting as required
• Taking/delivering messages promptly
• Greeting clients, handling queries, providing information, and resolving issues
• Liaising with Telkom / Alcatel for requirements and maintenance
• Sourcing telephone numbers and making outgoing calls as requested

Maintaining the reception area and receiving visitors:

• Monitoring and reporting on cleanliness and presentation
• Greeting visitors, receiving parcels, and distributing them
• Supervising client correspondence collection
• Providing information, directing clients, and responding to queries
• Conducting customer service surveys via telephone
• Preparing freight quotations using Freightware data and faxing to clients
• Investigating freight queries and resolving issues
• Reconciling customer statements and processing distributions
• Liaising with clients as needed
• Maintaining driver stationery
• Administering discrepancy reports and claims procedures
• Monitoring third-party PODs and resolving related queries
• Preparing waybills and reports related to PODs and delivery issues

Assisting with delivery and collection procedures:

• Responding to delivery/collection queries and resolving issues
• Liaising with clients regarding delivery and collection data
• Verifying client data and processing collection orders
• Generating and faxing collection quotes and registers
• Confirming collections from branches and assisting with cheque collections

Processing freightware systems data:

• Capturing and verifying waybill data, recording line-haul manifests, and correcting scan manifests

Processing proof of delivery documentation:

• Capturing PODs, noting discrepancies, submitting endorsed PODs, and remitting PODs to Durban office
• Receiving and preparing bank deposits for COD cash and cheques
• Reporting deposits and outstanding CODs

Providing administrative assistance:

• Supervising replenishment orders, compiling stationery reconciliations, controlling petrol card slips
• Updating diesel sheets, filing, and assisting with creditors' invoices

Requirements:

• Work experience: 1-2 years in reception or clerical roles
• Technical skills: Proficiency in MS Word, Excel, Outlook, or similar
• Familiarity with Freightware or similar management systems