Description
The above position has become available at the Durban branch, reporting to the Assistant Credit Control Manager.
Responsibilities
- Report to management any discrepancies regarding payments not received or invalid/fraudulent proof of payments.
- Weekly balancing and authorization of cross-border bank statements, ensuring all payments are accounted for and receipted.
- Verify and invoice daily for all COD customers according to tax run schedules.
- Print receipts daily to ensure accurate account/amount capture for all cash accounts.
- Prepare reconciliation on cash account analysis, branch progress, etc.
- Capture, authorize, and allocate debits/credits for all COD accounts.
- Complete reconciliation and send to management as per deadline.
- Manage obligations and queries to branch CSD/Managers, credit controllers, and customers.
- Verify statement receipts for unknown payments and resolve queries prior to statement due date.
- Reconcile outstanding invoices before each tax run.
- Resolve outstanding invoices by emailing branches or customers.
- Ensure timely investigation and resolution of queries requiring other parties’ involvement, e.g., sales or branch managers.
- Ensure correct client billing on Freight-ware, including review of account billed, service levels, dimensions, and mass.
- Verify waybills online on the Ops System or Freight-ware system.
- Handle special costing of waybills upon request from branch managers or for special quotes.
- Report problems/errors with scanned copies to Pod Supervisor.
- Check quality of scanned waybills.
- Ensure daily waybill targets and tax run deadlines are met without exception.
- Assist waybill verifiers with account billing queries if required.
- Complete reports on waybills awaiting verification, errors, internal and account pending for double-checking.
- Investigate and resolve customer queries.
- Prepare debit and credit notes by verifying rates and quotations for correct costing.
- Ensure debit/credit information is correctly entered and captured onto the spreadsheet.
- Capture and authorize debits and credits before the third tax run due date.
- Ensure all credit values are counted and refunds processed for overpayments.
- Capture purchase orders as required for refunds.
- Verify all information before processing refunds, e.g., dimensions, mass, quantity against quotes and invoices.
Requirements
- Grade 12 minimum.
- Two to three years of general clerical experience, including at least one year of full debtors functions.
- Understanding of basic debtors practices and procedures.
- Knowledge of Freight-ware or similar package.
- Computer operation skills.
- Basic proficiency in MS Word, Excel, and Outlook.
- Numerical skills.
- Telephone handling and customer care skills.
- Ability to conduct own correspondence.
Work Level: Skilled
Job Type: Permanent
Salary: Market Related
EE Position: No
Location: Durban