Travel & Tourism Inbound Sales & Business Manager

Company Description

Oceanic Wolf Enterprises offers specialized services in, human resource consulting, sales and marketing, and facilities management consulting. We provide tailored advice and solutions to help businesses thrive in these areas.

Role Description

The Inbound Sales & Business Manager is responsible for driving inbound sales, managing key accounts, and developing new business opportunities. The ideal candidate will have a strong understanding of the travel and tourism industry, exceptional sales skills, and the ability to build and maintain relationships with clients, travel agents, and tourism boards.

Key Responsibilities:

Sales & Business Development:

• Develop and implement sales strategies to attract inbound tourism business.
• Generate and convert leads into successful sales for leisure, group, and MICE travel.
• Maintain and grow relationships with key stakeholders, including travel agencies, tour operators, and corporate clients.
• Identify new market opportunities and create tailored travel solutions.
• Negotiate contracts with clients and suppliers to ensure competitive pricing and quality service.

Client Relationship Management:

• Build strong relationships with inbound travel partners, ensuring a seamless customer experience.
• Understand client needs and customize travel solutions accordingly.
• Handle inquiries, provide travel recommendations, and close sales effectively.
• Ensure high levels of client satisfaction and retention.

Operational Coordination:

• Work closely with internal operation teams to coordinate travel arrangements, hotel bookings, excursions, and transportation.
• Monitor service quality and resolve any issues related to tour operations.
• Collaborate with marketing to develop promotional campaigns and packages.

Reporting & Performance Monitoring:

• Track sales performance and prepare regular reports for management.
• Analyze market trends and customer preferences to optimize sales strategies.
• Provide feedback and insights to improve service offerings and competitive positioning.

Qualifications

Qualifications & Experience:

• Bachelor's degree in Business, Tourism, Hospitality, or a related field.
• Minimum 5+ years of experience in inbound travel sales or destination management.
• Strong knowledge of travel trends, packages, and key destinations.
• Experience working with international clients and travel agencies.

Skills & Competencies:

• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and presentation skills.
• Strong client relationship management and networking abilities.
• Ability to work under pressure and handle multiple client inquiries efficiently.
• Proficiency in CRM software, MS Office, and travel booking platforms.