Travel Specialist for East and Southern Africa (French-speaking)

Ventura TRAVEL GmbH; Cape Town; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic travel company is seeking a Travel Specialist to create unforgettable experiences in East and Southern Africa. The successful candidate will passionately design travel itineraries, provide customer advice, and ensure top-notch service during trips. Fluency in French and English, along with a background in customer service or tourism, is essential for this role. The company offers a creative work environment and the chance to share the beauty of Africa with travelers.

Benefits

International & friendly working environment

Opportunity to learn and grow

Participation in company's profits

Qualifications

• Great communication skills, both on a verbal and written level, in English and French.
• Proven work experience in Customer Service and / or in the Tourism industry.
• Travel experience in Africa.

Responsibilities

• Plan, design and sell life-changing trips to Africa.
• Provide advice to customers before and after the trip.
• Coordinate reservations with flight department and local service providers.

Skills

Communication

Customer Service

Passion for Africa

Tools

HubSpot

Job description

Travel Specialist for East and Southern Africa (French-speaking)

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! At Africaventura, our vision is for every traveler to become an ambassador for the African continent.

As a highly-motivated, proactive, and passionate Travel Specialist for Africaventura, you will plan, design and sell life-changing trips to Africa. In this role, you will deliver great customer service, develop new products, and help our clients to make the most informed buying choice possible. Joining the Ventura TRAVEL family, you will be offering authentic, interactive and innovative travel experiences. We want our travelers to enjoy the enriching culture and beauty of the country while being immersed in interactive group activities with the locals and unforgettable travel experiences.

Important: Please note our team is currently fully staffed, but future opportunities may arise.

On daily basis you will

• Offer advice to our customers before and after the trip (by phone and e-mail).
• Be responsible for the presentation of our travel products (mainly on our website).
• Work on the content in French for the website: you create new material on a regular basis, or you translate existing texts from English.
• Coordinate the reservations with our flight department and local service providers, and you ensure the extraordinary quality of the trips we offer.
• Develop new products for Africaventura, where you get to design a trip from scratch.
• Analyze our competitors to develop the best possible products.
• Negotiate services and prices with local service providers, getting the best deals for Africaventura and our clients.

The basics you bring along

• You are passionate about being in contact with our clients (both by phone and via email).
• You are passionate about the African continent and have travel experience in Africa.
• Great communication skills, both on a verbal and written level, in English and French (native level).
• Openness for feedback, eagerness to learn, improve and grow.
• You have proven work experience in Customer Service and / or in the Tourism industry.
• And last but not least: you bring a positive attitude, and you remain calm under stress.

You can impress us even more

• Experience with HubSpot.
• Living and working experience in one of our travel destinations.

What we promise you

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
• Participation in the overall company's profits.
• Visit our Career Page to get more insights into our office life.

Confidentiality & Diversity

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers.

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

Apply for this job

Required *


First Name * Last Name * Email * Phone Resume/CV * (PDF or txt) Cover Letter * (PDF or txt) How did you hear about this job? * What is your monthly gross salary expectation? (EUR) * What is your native language? * German French English Spanish Japanese Farsi Mandarin Other What level of French Language do you have? Required French for this position * When could you start? *

Share Jobpost

We are a group of tourism experts,who create, launch and supporthighly specialized, individuallybranded travel services.