Travel Specialist - FIT

RMV Solutions Pty Ltd; Randburg; On-site; ZAR 200 000 - 400 000; Full time

Job summary

An established industry player is seeking a skilled Travel Consultant to design and book journeys to Southern Africa. This role involves assessing client needs, quoting services, and managing reservations while ensuring excellent communication with agents and suppliers. With a focus on customer satisfaction, the ideal candidate will have a strong background in the tourism industry and logistics management. Join a dynamic team where your expertise will contribute to memorable travel experiences for clients. If you are passionate about travel and possess the necessary skills, this is an exciting opportunity to advance your career in a vibrant sector.

Qualifications

• 4 years experience in FIT-Tailor Making Tour consulting.
• Knowledge of Tourplan and excellent tourism industry knowledge.

Responsibilities

• Assess client needs and quote for services requested.
• Manage reservations and maintain communication with agents.
• Handle client complaints and emergencies effectively.

Skills

Negotiation Skills

Customer Service

Tourism Industry Knowledge

Logistics Management

Education

Matric / Grade 12

Travel & Tourism Qualification

Tools

Tourplan

Job description

To design, quote for, and book journeys to Southern Africa for travellers via overseas agents.

Responsibilities

• Assess client needs in terms of special interests, special needs, and affordability / budget
• Quoting of all services requested by clients within the required turnaround time
• Reservations of all services requested by clients
• Respond to written requests and provide written confirmations
• Loading reservations on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Maintain contact with tour guides throughout tour
• Manage client complaints and emergencies
• Maintain contact with agents

Requirements

Qualifications and Expertise

• Matric / Grade 12
• Travel & Tourism qualification would be preferable
• 4 years FIT-Tailor Making Tour consulting experience within the tour operating industry
• Tourplan knowledge and execution would be preferable

Competency

• Knowledge of customers’ needs and products
• Ability to negotiate with suppliers for availability and rates
• Good Tourism industry knowledge
• Excellent South African geographic knowledge
• Strong Touring Logistics knowledge

The salary for this position is competitive and dependent on relevant experience.