Travel Sales Agent – Indirect

Clubmed; Johannesburg; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player in premium travel experiences is seeking a dynamic Travel Sales Agent to join their vibrant call center team in Johannesburg. This role involves providing expert advice and tailored travel solutions to agents in the UK, Ireland, and Scandinavia. You'll be the first point of contact, promoting various travel packages and ensuring a seamless booking experience. With a focus on sales and customer service, you will play a pivotal role in meeting sales targets and enhancing customer satisfaction. Join a forward-thinking company that values innovation and excellence in the travel industry.

Benefits

Smartworking – work from home policy, up to 90 days per year

Private healthcare insurance

Qualifications

• Bachelor's degree or equivalent is required.
• Experience in a similar role within the travel sector is essential.

Responsibilities

• Promote Club Med packages and handle inquiries from travel agents.
• Convert inquiries into bookings and meet sales targets.

Skills

Sales Skills

Customer Service

Negotiation Skills

Knowledge of Travel Industry

Fluency in English

Education

Bachelor's Degree

Tools

Amadeus

Job description

About Club Med :

Established in , Club Med is a pioneer and leader in premium all-inclusive holidays for families and active couples.

Our aim is to become the most desirable lifestyle travel brand.

With over 75 years of innovation in the travel, lifestyle, and hospitality sectors, we operate nearly 70 resorts worldwide, offering unique travel experiences.

We are committed to providing unparalleled luxury, adventure, and relaxation, with a focus on excellence and customer satisfaction.

Job Overview :

We are seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team in Johannesburg.

Although based in South Africa, you will support travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized accordingly.

As a Travel Sales Agent (Indirect), you will be the first point of contact for travel agents, providing expert advice, tailored travel solutions, and seamless booking experiences.

Your role combines sales skills with high-level customer service, requiring a deep understanding of our offerings and client needs.

Whether assisting with beach escapes, ski resorts, or family adventures, you will play a key role in fulfilling their requests.

Key Responsibilities :

1. Promoting Club Med packages: Promote our packages and offers via phone, email, WhatsApp, and other channels.
2. Handling inbound and outbound calls: Address inquiries, concerns, and special requests from travel agents, follow up on leads, and strengthen relationships.
3. Providing information: Be knowledgeable about Club Med terms, conditions, destinations, accommodations, activities, transport, and pricing to assist agents effectively.
4. Making sales: Convert inquiries into bookings by communicating value and guiding agents through the online 'Club Med Travel Agent' portal.
5. Meeting sales targets: Achieve or exceed sales goals through effective techniques and relationship management.
6. Processing bookings: Assist with booking procedures, ensuring accuracy and efficiency.
7. Upselling: Promote additional services to enhance customer experience and increase revenue.
8. Customer service: Provide excellent support throughout the booking process, adhering to Club Med standards.
9. Maintaining records: Keep accurate logs of interactions, bookings, and transactions.
10. Continuous learning: Stay updated on policies, promotions, and tools, and suggest process improvements.

Qualifications :

• Bachelor's degree or equivalent
• Solid knowledge of the travel and tourism industry
• Experience in a similar role and sector
• Strong sales and negotiation skills
• Familiarity with ski travel (advantageous)
• Knowledge of Amadeus (beneficial)

Languages :

Fluency in spoken and written English is mandatory.

Benefits :

• Smartworking – work from home policy, up to 90 days per year
• Private healthcare insurance