Travel Sales Agent

Clubmed; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in premium all-inclusive holidays seeks a dynamic Travel Sales Agent for their Johannesburg call centre. This role involves assisting travel agents from the UK, Ireland, and Scandinavia, delivering expert advice and customized travel solutions. The ideal candidate will have strong sales skills, excellent customer service, and a solid understanding of the travel industry. Join a vibrant team and contribute to creating memorable holiday experiences for clients.

Benefits

Smartworking – work from home policy / 90 days per year

Qualifications

• Solid knowledge of the travel and tourism industry.
• Experience in a similar position and sector.

Responsibilities

• Promote Club Med packages to travel agents via various channels.
• Handle inbound and outbound calls from travel agents.
• Convert inquiries into sales and meet sales targets.

Skills

Sales Techniques

Customer Service

Negotiation Skills

Education

Bachelor's Degree

Tools

Amadeus

Job description

Established in , Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples.

Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle, and hospitality fields over the last 75 years and now operates close to 70 sun and snow resorts across the globe, offering unique travel experiences.

We offer unparalleled experiences to customers seeking luxury, adventure, and relaxation.

Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview :

Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg.

Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.

As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences.

This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences.

Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities :

Promoting Club Med packages : Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.

Inbound and Outbound Calls : Handle inbound calls and written communication from travel agents interested in Club Med holidays, addressing their questions, concerns, and special requests.

Make outbound calls to follow up on enquiries, promote special offers, support modifications, and strengthen relationships with travel agents.

Providing information : Be knowledgeable in all aspects of Club Med Terms & Conditions and resorts, including destinations, accommodation, activities, transport, and pricing, to provide accurate information and address queries.

Making Sales : Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and supporting their use of the "Club Med Travel Agent" online platform.

Meeting Sales Targets : Aim to achieve or exceed sales targets through effective sales techniques and relationship management.

Process Bookings : Assist travel agents with the booking process, ensuring all information is collected accurately, processes are followed, and payments are processed efficiently.

Upselling : Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance the holiday experience and increase revenue.

Customer Service : Provide excellent customer service at any stage of the booking process, aligned with Club Med standards and terms and conditions.

Maintaining Records : Maintain accurate records of interactions, booking details, and sales transactions using company tools.

Continuous Learning and Improvement : Stay updated on terms, conditions, promotions, and procedures related to Club Med resorts, and identify opportunities for process improvements, providing feedback for optimization.

Bachelor's degree or equivalent

Experience :

Solid knowledge of the travel and tourism industry

Experience in a similar position and sector

Mastery of sales techniques and negotiation skills

Familiarity with ski travel is advantageous

Knowledge of Amadeus is beneficial

Languages :

Fluency in spoken and written English is mandatory.

Benefits :

Smartworking – work from home policy / 90 days per year