Travel Operations Coordinator (TOC)

The Legends Agency; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading incentive travel company in Johannesburg is seeking a Travel Operations Coordinator. This role involves managing high-value client files, overseeing operational processes, and mentoring junior team members. With at least 5 years of experience in incentive travel and excellent project management skills, the ideal candidate will thrive in a dynamic environment. This position offers a salary of R40,000 - R60,000 per month.

Qualifications

• 5+ years of experience in incentive travel, events, or travel operations with direct client account management.
• Strong financial acumen with experience in cost control, ROI management, and margin tracking.
• Flexible and adaptable, with strong cultural awareness and sensitivity to global contexts.

Responsibilities

• Manage high-value client files and oversee operational processes for consistency.
• Lead new business quotations, proposals, and presentations.
• Mentor junior staff and support their development roadmaps.

Skills

Project management

Budgeting

Client account management

Vendor negotiation

Communication

Cultural awareness

Tools

Travel management software

CRMs

Presentation tools

Job description

Travel Operations Coordinator (TOC)
Be the driving force behind seamless incentive travel operations and team coordination
Johannesburg | R40,000 - R60,000 per month | 8:00 - 17:00

About Our Client
Our client is a well-established incentive travel and events business, known for delivering exceptional global experiences that inspire and motivate. With a reputation for creativity, precision, and service excellence, they pride themselves on a people-first culture where collaboration, innovation, and attention to detail set them apart. Joining this team means being part of a dynamic environment where your contribution directly shapes client success and team performance.

The Role: Travel Operations Coordinator (TOC)
As the Travel Operations Coordinator, you will act as the operational hub of the travel teambalancing account management, coordination, and team mentorship. You'll personally manage a select portfolio of high-value files, oversee processes to ensure consistent standards, and support the Executive Director in driving team development, culture, and performance. This role is key to ensuring operational excellence, financial integrity, and exceptional client experiences.

Key Responsibilities

• Manage 5+ years of incentive travel or event operations experience, including personal responsibility for high-value client files

• Personally oversee up to two large-scale operational files, supported by junior team members

• Lead new business quotations, proposals, and client presentations alongside sales and leadership

• Implement and monitor operational processes, ensuring alignment and consistency across the team

• Drive file margin management, maintaining a minimum delivery level of 14%

• Mentor junior staff, supporting their development roadmaps, feedback sessions, and performance reviews

• Oversee vendor negotiations and stakeholder management across airlines, hotels, DMCs, and partners

• Support team meetings, quarterly goal-setting, and ad hoc projects directed by the Executive Director

About You

• 5+ years experience in incentive travel, events, or travel operations with direct client account management

• Proven track record in project management, budgeting, and multi-vendor coordination

• Strong financial acumen with experience in cost control, ROI management, and margin tracking

• Excellent communicator with the ability to present persuasively in both written and verbal formats

• Empathetic, detail-oriented, calm under pressure, and proactive in solving challenges

• Flexible and adaptable, with strong cultural awareness and sensitivity to global contexts

• Technology-savvy with experience in travel management software, CRMs, budgeting, and presentation tools

• Natural leader with the ability to motivate teams, mentor juniors, and foster collaboration