Travel Agent Consultant

Finding Personnel (Pty) Ltd; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Ein etabliertes Unternehmen im Reisebereich sucht einen motivierten Mitarbeiter, der für die Bearbeitung von Reiseanfragen und Buchungen verantwortlich ist. In dieser spannenden Rolle erwarten Sie abwechslungsreiche Aufgaben, von der Kundenberatung über die Nutzung modernster Buchungssysteme bis hin zur Zusammenarbeit im Team, um Verkaufsziele zu erreichen. Sie werden die Möglichkeit haben, Ihr Wissen über Reiseziele und -anforderungen zu erweitern, während Sie in einem dynamischen Umfeld arbeiten. Wenn Sie eine Leidenschaft für Reisen haben und in der Lage sind, in einem schnelllebigen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 1-3 Jahre Erfahrung in einem Reisebüro oder Call Center.
• Starke Kundenservice- und Verkaufsfähigkeiten erforderlich.

Responsibilities

• Bearbeitung von Anfragen zu Reisen und Buchungen.
• Sicherstellung eines reibungslosen Buchungsprozesses.

Skills

Kundenservice

Verkaufskompetenz

Multitasking

Problemlösungsfähigkeiten

Computerkenntnisse

Education

Tertiäre Qualifikation in Reise & Tourismus

Tools

Galileo

Amadeus

Sabre

Microsoft Office

Job description

Salary / CTC : R 15,000 negotiable (depending on current earnings, qualifications, and experience)

It's a Sliding-Scale Commission system :

First, cover salary (CTC) — No commission until GP covers salary.

Then, earn commission — % increases every R10,000 GP above salary.

Better conversion = more earnings — Higher closers make more money.

Report to : Director

Type : Permanent

Key Responsibilities :

• Handle inbound and outbound calls, emails, and chats related to travel inquiries and bookings.
• Provide professional and courteous assistance to customers regarding travel options, pricing, and availability.
• Offer expert advice on travel destinations, visa requirements, and travel insurance.
• Convert inquiries into confirmed bookings by effectively promoting services and special offers.
• Ensure a smooth booking process, including reservations, ticketing, and itinerary planning.

Booking & Administration :

• Use booking systems (e.g., Galileo, Amadeus, Sabre) to process flights, hotels, and other travel services.
• Issue and reissue tickets, manage cancellations, amendments, and refunds as per airline policies.
• Keep accurate records of bookings, payments, and customer details in the system.
• Follow up with customers regarding changes, confirmations, or any travel-related concerns.

Problem-Solving & Compliance :

• Assist customers with travel disruptions, cancellations, or emergency rebookings.
• Stay updated on airline regulations, visa policies, and travel requirements.
• Ensure compliance with company policies, airline regulations, and customer service standards.

Team Collaboration & Performance :

• Work closely with team members to achieve sales targets and maintain service levels.
• Participate in training sessions to stay updated on industry trends and new travel products.
• Maintain a high level of professionalism and efficiency in handling customer queries.

Requirements & Qualifications :

Education & Experience :

• A tertiary qualification in Travel & Tourism (preferred).
• 1–3 years of experience in a travel agency, call centre, or customer service role.
• Experience with GDS systems (e.g., Galileo, Amadeus, Sabre) is a strong advantage.
• Strong customer service and sales skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy in booking processes.
• Problem-solving skills and ability to handle difficult situations.
• Computer literacy and proficiency in Microsoft Office.

Additional Requirements :

• Willingness to work flexible shifts, including weekends and public holidays.
• Passion for travel and knowledge of global destinations.