Travel Admin Specialist / Concierge

Rhino Africa; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading luxury travel company in Cape Town seeks an English Concierge Specialist to support the Sales Support Team. This role involves assisting guests with reservations and addressing special requests, ensuring exceptional travel experiences. The ideal candidate should have a Matric certificate and at least 2 years of relevant experience, with a strong passion for Africa and excellent customer service skills.

Benefits

Attractive salary

Pension fund contribution

20 days paid vacation

Access to exclusive travel deals

Qualifications

• 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment.
• Willingness to learn and adapt.
• Understanding of administrative processes.

Responsibilities

• Support Sales Consultants with administrative duties and client inquiries.
• Manage post-confirmation booking tasks and finalize reservation details.
• Proactively resolve client travel issues.

Skills

Ability to work in a fast-paced environment

Problem-solving skills

Strong communication

Organizational skills

Customer service

Education

National Senior Certificate / Matric

Job description

Overview

Rhino Africa Safaris is Africa’s leading luxury travel company, dedicated to creating unforgettable and life-changing journeys that connect guests to Africa in a way that inspires, transforms, and protects.

We’re looking for an experienced and dynamic English Concierge Specialist to join our thriving tour operator business, specifically our Sales Support Team.

As the English Concierge Specialist for our tour operator business, you will be at the forefront of shaping our travel offerings through serving as the primary point of contact for consultants. Your ability to assist guests with making reservations, arranging transportation and addressing other types of special requests will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide.

So, if you desire to not only fill a role but fulfil a bigger purpose on this planet, answer your calling to join Rhino Africa. From exciting travel opportunities and perks to working in our trendy HQ in Woodstock, Cape Town, you\u2019ll love being part of our Rhino Crash.

What You\'ll Do

• Support Sales Consultants by handling administrative duties and warming up new client inquiries to ensure they are ready to be passed on to a Senior Consultant.
• Manage post-confirmation booking tasks, working with external suppliers to finalize all reservation details, including hotels, lodges, and logistics.
• Collaborate with the Concierge Manager to proactively resolve any client travel issues, ensuring a smooth and stress-free experience.
• Coordinate with the rates team to resolve rate-related tasks and log all required tickets, ensuring accurate information is available to consultants.
• Maintain and update the Concierge dashboard and provide timely reports to the Concierge Manager.

What We\'re Looking For

• A National Senior Certificate / Matric.
• 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment.
• Based in Cape Town.
• Willingness and drive to learn.
• The ability to work in a fast-paced, deadline-driven environment.
• Someone with a genuine passion for African travel and a commitment to providing exceptional customer service.
• An individual who is highly organized and believes that attention to detail is key to a flawless client experience.
• A strong communicator who can build and maintain positive relationships with both clients and external suppliers.
• A resourceful problem-solver who can resolve issues efficiently and effectively.
• A team player who is collaborative, receptive to feedback, and dedicated to achieving incredible results.
• Someone with an understanding of administrative processes and an ability to manage multiple tasks with a 24-hour turnaround time.

Why Join Us?

• Be part of a purpose-driven company shaping African travel, where Impact is why we exist, focusing on uplifting communities and protecting wildlife.
• Work with a passionate, experienced team that embraces Innovation to reimagine how we work.
• Contribute to a strong, client-centric culture where human connection thrives even in an AI-driven world.
• Join our Rhino Crash where we value diverse perspectives and foster an environment where everyone is encouraged to speak up to enrich our collective growth.
• Have the opportunity to be part of making dreams come true for our guests and leave a positive, lasting legacy on Africa.

Benefits

• Earn an attractive basic salary, pension fund contribution, and 20 days of paid vacation per year.
• When on-site, carry out your craft in gorgeous offices in the heart of Cape Town - the world\'s most beautiful city.
• Collaborate with a diverse and talented high-performance team.
• Explore Africa - To share our glorious continent with the crash, we offer each of our Rhinos exclusive access to the Roaming Rhinos online travel portal. With the keys to the kingdom, you\'ll unlock travel deals for yourself, your family, and your friends. You\'ll get to take advantage of rebates on activities, transport, and accommodation, including our own Camissa House and Silvan Safari Lodge!

Note: Only shortlisted candidates will be contacted. A full Job Description will be shared with candidates who progress to the interview stage.

Rhino Africa Safaris is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.

Apply now to be part of something extraordinary!