Transport Supervisor

DASH BPO; Randburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

DASH BPO recherche un Transport Supervisor pour assurer le bon fonctionnement des services de transport des employés. Le candidat idéal supervisera les opérations quotidiennes, assurera la coordination entre la planification et l'exécution, et travaillera en étroite collaboration avec les Administrateurs de transport pour garantir la qualité du service et la conformité aux politiques de l'entreprise.

Qualifications

• Expérience en coordination ou supervision de transport, de préférence dans le transport des employés ou la logistique.
• Aptitude à diriger et à encadrer une petite équipe.
• Capacité à travailler sous pression et réagir rapidement aux changements opérationnels.

Responsibilities

• Superviser et soutenir les Administrateurs de transport dans l'exécution des horaires quotidiens.
• Valider et examiner les plans de route et les affectations de véhicules.
• Assurer des communications précises et appropriées aux employés concernant les changements de route.

Skills

Leadership

Communication

Organisation

Détails

Tools

Microsoft Excel

Outlook

Outils de suivi de transport

Job description

The Transport Supervisor plays a pivotal role in ensuring the smooth operation of employee transportation services. The Supervisor will oversee day-to-day coordination, monitor adherence to schedules, support Transport Administrators, and assist with issue resolution. This role acts as the operational bridge between planning and execution, ensuring quality service delivery and compliance with company policies.

Key Responsibilities

• Supervise and support Transport Administrators in executing daily transport schedules.
  

• Validate and review route plans and vehicle assignments for efficiency and timeliness.
  

• Ensure that employee communications (route updates and delays) are timely and accurate.
  

• Monitor live transport operations and escalate critical issues to the Transport Coordinator.
  

• Track and verify completion of daily tasks by Transport Administrators.
  

• Coordinate with transport providers to confirm service delivery and resolve minor performance concerns.
  

• Maintain detailed transport logs, incident reports, and operational records.
  

• Prepare preliminary weekly reports on transport performance for review by the Transport Coordinator.
  

• Assist in training and onboarding new Transport Administrators.
  

• Identify recurring transport issues and suggest actionable solutions to the Administrators/Coordinator.
  

• Serve as backup support in the absence of the Transport Coordinator.
  
  

Key Performance Indicators (KPIs)

• Accuracy and completeness of daily transport execution
  

• Timely communication of schedule changes or incidents
  

• Adherence to assigned task checklists by Transport Administrators
  

• Reduction in operational disruptions and unplanned escalations
  

• Positive feedback from employees regarding transport coordination
  

• Timely submission of reports and data to the Transport Coordinator
  
  
  

Requirements

• Experience in transport coordination or supervision, preferably in employee transport or logistics.
  
• Proven leadership skills with the ability to oversee and guide a small team.
  
• Excellent communication and interpersonal abilities.
  
• High level of organization and attention to detail.
  
• Proficiency in Microsoft Excel, Outlook, and transport tracking tools.
  
• Ability to work under pressure and respond quickly to operational changes.
  
• Familiarity with transport route optimization and compliance standards.