Transmission Assurance Engineer

Nexio; Gauteng; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading telco is seeking a Transmission Assurance Engineer responsible for ensuring network quality and providing support for global EBU customers. This role involves resolving critical failures, communicating with vendors, and performing scheduled maintenance to proactively support their customer base. Ideal candidates should have a degree in engineering and substantial experience in transmission assurance within telecommunications.

Qualifications

• 3 - 5 years’ work experience in the telecoms industry, specifically in Transmission Assurance and Transmission Systems.
• Knowledge of Symmetric, Nokia, and related applications.
• Experience with TDM, ATM, PDH, SDH, C/W/DWDM, IP/MPLS, MEF.

Responsibilities

• Perform assurance on the transmission network and handle escalations from Vodacom business customers.
• Assist in resolving P1 to P4 failures and engage with high-level support.
• Lead junior engineers on high escalated faults and drive resolution.

Skills

Analytical thinker

Solution-oriented

Expert knowledge in Microwave

Expert knowledge in Fiber

Expert knowledge in Router technologies

Expert knowledge in Synchronization

Expert knowledge in Switch technologies

Education

Minimum 3-year Degree/Diploma in Engineering or related field

Matric

Job description

Transmission Assurance Engineer

The Transmission Assurance Engineer role is responsible for providing Transmission Service Assurance support for transport access domains, supporting operations for global EBU customers, performing 2nd line support for escalations from the enterprise customer support team, liaising with internal stakeholders and vendors to offer permanent solutions to recurring problems.

Role purpose:

• Perform assurance on the transmission network and standby duties.
• Assist in resolving P1 to P4 failures by engaging with high-level support and ATNE to correct these failures within specified timelines in the core, edge, and access domains. Engage support teams to correct hardware failures and alarms in the transport domain to ensure and improve network quality.
• Provide transmission assurance support to & from Field Force Outsource for Edge and Access infrastructure.
• Conduct special investigations on high-impact network performance issues reported internally.
• Handle escalations from Vodacom business Platinum customers, its partners, and VB special projects.
• Escalate and follow up issues with NOC and relevant backend teams.
• Communicate ticket status, service outages, and escalate as per established customer support and escalation matrix.
• Ensure all faults are fixed within the relevant SLA.
• Lead junior engineers on high escalated faults and drive resolution in conjunction with other departments.
• Use reports from OSS platforms to identify issues and failures requiring corrective action.
• Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure.
• Take ownership of TX Network Performance and restore P1 to P4 failures by correcting alarms.
• Liaise with vendors and fibre providers for resolution of network faults within agreed timelines.
• Perform scheduled preventive maintenance for proactive support of global customers.

QUALIFICATIONS & EXPERIENCE

• Matric (Essential)
• Minimum 3-year Degree/Diploma in Engineering or related field
• 3 - 5 years’ work experience in the telecoms industry, specifically in Transmission Assurance (Maintenance) and Transmission Systems
• Expert knowledge & experience in Microwave, Fiber, Router, Synchronization, and Switch technologies specific to Nokia, Huawei, Infinera/Tellabs/Coriant, Nera, SIAE, Hughes, Radwin
• Knowledge of Symmetric, Nokia, and related applications
• Experience with TDM, ATM, PDH, SDH, C/W/DWDM, IP/MPLS, MEF, TX architecture, IP & TX Protocols
• IP experience across Layer 1 to 4 of the OSI model and standards in IEEE, ITU, MEF, Optical, radio frequency
• Analytical thinker & solution-oriented