Transformation Product Manager

LabourNet; Mbombela; On-site; ZAR 600,000 - 800,000; Full time

Job summary

LabourNet seeks a skilled Transformation Product Manager to lead client service delivery and ensure high client retention. The role encompasses management of staff performance, driving growth, and overseeing financial management while fostering a culture of diversity and development within the team. This position offers significant career growth in a reputable HR Management Services company.

Benefits

Cell phone

3G

Pension fund (Included in CTC)

Career growth opportunities

Qualifications

• 3 years' experience in a management role.
• Experience in service industry and client delivery.
• Familiarity with legislative requirements for EE and SD Compliance.

Responsibilities

• Ensure service delivery and manage client retention.
• Implement growth strategies and lead the team.
• Oversee staff performance and training initiatives.

Skills

Management

Client retention

Growth strategies

Financial management

Coaching

Diversity management

Education

BA /BCom Degree in HR/Industrial Psychology/Business Management / Financial Management or related field

Job description

We currently have an exciting position available for a Transformation Product Manager, to be based at our Nelspruit branch.

Benefits: Cell phone, 3G, and pension fund (Included in CTC) + excellent career growth.

The Transformation Product Manager ensures that service delivery of all clients in the team occurs as per SLA whilst maintaining a 100% retention of clients. It acts as a point of escalation for client concerns and manages staff to ensure that clients’ requirements are consistently met. It manages staff performance and profitability, service delivery and lead generation within their region and provides innovation and input towards achieving product objectives. The role manages employee onboarding and development, quality of work delivered and activities that result in lead generation and increased revenue. This role also services a B-BBEE Client base.

Including but not limited to:

Core metrics:

1. Client retention at maintained at 90%
2. Growth as per PNL target
3. Lead generation
4. Ad Hoc Training target met
5. COS maintained per budget
6. Staff retention maintained
7. Staff diversity increased

Client Retention:

• Maintain a professional relationship with clients to ensure a 100% retention of client base
• Ensure service delivery as per SLA occurs for all clients in own base through visitation schedules, SOPs and various tools
• Drive adherence to SLAs, billing processes, client documentation and data storage
• Ensure routine quality assurance on completed staff work occur
• Ensure resolution of client queries and escalations occur as needed
• Develop and implement strategies in conjunction with Product Executive & Regional Manager
• Ensure clear communication between staff and leadership, including MANCO and similar interactions

Growth:

• Implement and support strategies that enable growth as per target on PNL

Lead Generation:

• Implement and support strategies that track and enable all staff to obtain referrals and introductions to new business opportunities within existing and potential client base

Training Revenue:

• Implement and support strategies that result in meeting predetermined training revenue targets
• Ensure service delivery occurs in line with SOPs that enable increased training revenue through excellent service quality
• Coaching of consultants to enable increased training revenue

Financial management:

• Managing client retention, growth, cancellations and staffing to maintain or improve COS/ GP margins in line with predetermined targets / PNL
• Identify and resolve irregularities in relevant PNL

Staff Retention, Diversity, Development, Culture

• Maintain 75% staff retention through effective management practices
• Manage staff in line with company values and methodologies
• Develop competency and skills of team through formal and informal learning sessions
• Improve diversity across team as recruitment opportunities become available
• Routinely coach and mentor team members in to reach team and organizational objectives
• Conduct performance reviews with team members and keep records of meaningful interactions
• Ensure that performance standards are defined in line with organizational objectives and that performance concerns are resolved
• Conduct, manage and monitor any disciplinary processes within team, in conjunction with HR

Experience required:

• 3 years’ experience within a management role
• Demonstrated experience in the service industry (delivery of services to other businesses or business units)
• Demonstrated experience in understanding legislative requirements for EE and SD Compliance, Performance Management principles
• Demonstrated experience with management of business unit financials
• Demonstrated experience in mentoring, coaching and orientation of staff members leading to continued employment and exceptional performance of duties
• Demonstrated experience in strategies that increase ad hoc or retainer revenue

Qualifications:

• BA /BCom Degree in HR/Industrial Psychology/Business Management / Financial Management or related field
• Valid drivers license and own vehicle

Embark on an exciting, rewarding and challenging career move and join Labournet, a market leader in the HR Management Services sector. If you enjoy rendering work that meet/exceed high standards and want to fast track your career Labournet is where you want to be!